Partner with business stakeholders, product managers, UX designers, and technology teams to gather, analyze, and document business requirements aligned with strategic objectives.

Translate business requirements into well-structured user stories, acceptance criteria, process flows, and functional specifications.

Own and maintain product and sprint backlogs, ensuring requirements are prioritized, refined, and ready for development.

Facilitate requirement workshops, backlog grooming sessions, sprint planning, and other Agile ceremonies to drive alignment across teams.

Create process maps, customer journey flows, wireframes, and business rules to support solution design and delivery.

Work closely with development, QA, and business teams to ensure a shared understanding of requirements and proposed solutions.

Support the business team during user acceptance testing (UAT).

Ensure compliance with regulatory, risk, and governance requirements throughout the project lifecycle.

Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field.

6-10 years' experience as a Business Analyst in the insurance industry.

Excellent spoken and written communication skills in both Cantonese and English.

Proven track record of delivering customer-facing digital products, including mobile apps and web platforms.

Strong understanding of the end-to-end insurance value chain: products, policy lifecycle, customer journeys, regulatory requirements, and market practices.

Solid knowledge of Life Insurance operations, including policy servicing, underwriting, and claims management.

Hands-on experience in Agile delivery environments, including backlog management, user story creation, sprint planning, refinement sessions, and other Agile ceremonies.

Strong analytical, problem-solving, and stakeholder management skills, with the ability to translate business needs into clear, actionable requirements.

Experience using JIRA and Confluence for backlog management, requirements documentation, and Agile delivery tracking.

Understanding of APIs, system integrations, and digital platform architectures, with the ability to collaborate effectively with technical teams.

Self-motivated and proactive; able to work independently in a fast-paced environment.