You'll install, configure, maintain and troubleshoot desktops, laptops, printers and endpoint devices, administer Microsoft 365 and Windows services, and resolve user issues through the Service Desk. We're looking for someone proactive who takes ownership of problems and fixes them at the root cause.
The roleYou'll be the technical backbone of the desktop environment, supporting a Microsoft-centric estate across laptops, desktops, printers, copiers, scanners and endpoints. It's hands-on, varied, and ideal for someone who takes ownership and gets results.
What you'll be doing
- Installing, configuring, maintaining and repairing hardware and software across the enterprise desktop environment
- Troubleshooting and diagnosing issues from simple to complex, then fixing the root cause
- Supporting and administering Microsoft 365, Windows, Outlook, Exchange, Teams and OneDrive
- Applying and monitoring security controls (anti-virus, anti-spam, anti-spyware) to keep assets protected
- Managing requests through ITSM processes, escalating where needed and working with vendors to resolve issues
- Performing preventative maintenance, performance tuning and upgrades to reduce downtime
- Training and guiding end users, and documenting what you do so others can benefit
- Joining the on-call rotation (around one week every few months) and travelling occasionally to other offices (travel time and mileage compensated)
- Hands-on experience supporting Windows 10/11 in an enterprise environment, including deployment, imaging, patching and troubleshooting
- Microsoft 365 / Office 365 administration and support, including Exchange Online, Teams, OneDrive, SharePoint and Outlook
- Microsoft Intune for device enrolment, compliance policies, application deployment and endpoint management (Autopilot exposure highly regarded)
- Microsoft Entra ID (Azure AD) for user and group management, MFA, conditional access and device registration
- Azure fundamentals, with exposure to Azure-hosted services and resources supporting the desktop environment
- Virtualization experience, such as Hyper-V, VMware, Azure Virtual Desktop or Windows 365
- Active Directory, Group Policy, DNS and DHCP, with a working understanding of general network topologies
- Real variety: day to day support, projects and vendor engagement
- Clear career progression
- A collaborative IT team that values initiative and independent thinking
About us
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.
Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.
Looking for the right role for you?
At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.
Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.
Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.
Take the next step at hays.com.au
