Company Description

Job Description

Hi. We're OFX, a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.

Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.

Purpose of your role

The Global Cards Product Manager is responsible for defining, building, and scaling OFX's card products across global markets (APAC, EMEA, and North America). This role owns the cards product end-to-end, from strategy and roadmap through to delivery, launch, and ongoing optimisation.

The role combines deep card domain expertise with strong product management capability, working closely with Engineering, Design (UI/UX), Operations, Legal and external partners (e.g. Visa, card processors) to deliver seamless, high-quality client experiences across both B2B and B2C use cases.

What you do

Product Ownership

Own the end-to-end cards product lifecycle (strategy → roadmap → build → launch → optimisation)
Define and prioritise the product roadmap based on client needs, commercial opportunities, and regulatory requirements
Make clear trade-off decisions on what to build and why
Work closely with Engineering teams (backlog, prioritisation, delivery)

Customer & Use Case Development

Work directly with clients and internal stakeholders to understand real-world use cases across B2B and B2C
Define and evolve product capabilities such as cashback, rewards, expense management, and card controls
Drive development and adoption of features including receipt and invoice uploads, expense capture, and transaction visibility
Ensure product decisions are grounded in customer value and usability

UX & Experience Ownership

Partner with UI/UX and Design teams to create intuitive, high-quality card experiences
Ensure seamless user journeys across card issuance, activation, usage, and management
Optimise flows such as expense submission, receipt uploads, and controls
Continuously improve the experience based on user feedback and data

Scheme & Partner Integration

Own relationships with card schemes (e.g. Visa), processors, and vendors
Ensure product capabilities align with scheme requirements and constraints
Work with partners to enable new features and capabilities
Contribute to commercial discussions (pricing, incentives, interchange structures)

Program Delivery & Execution

Own delivery of card programs across APAC, EMEA, and North America
Lead and oversee key documentation including:
- CIQs (Card Issuer Questionnaires)
- PRDs (Product Requirements Documents)
- Scheme onboarding and compliance artefacts
Work closely with Engineering to ensure on-time, high-quality delivery
Manage dependencies across Product, Engineering, Operations, Risk, Compliance, and Legal

Performance & Optimisation

Partner with Marketing to define and execute go-to-market strategies for new product launches
Define and track product success metrics (adoption, usage, retention, revenue drivers)
Analyse product performance to identify opportunities to improve experience, growth, and unit economics
Drive continuous iteration based on data, insights, and market feedback

Cross-functional Leadership

Act as the single product owner for cards across OFX
Align Product, Engineering, Operations, Finance, Risk, Compliance, and Legal
Drive execution across the full lifecycle: idea → build → launch → operate → optimise

What success looks like

Delivery of a scalable, high-quality cards product across global markets
Strong customer adoption and engagement of card features
Measurable improvements in client experience and usability
Successful rollout of key capabilities (expense management, receipt capture, controls)
Timely and compliant delivery of all card initiatives
Continuous improvement in product performance and economics

Qualifications

What you bring

10+ years experience as a Product Manager or Product Lead
Strong experience in card issuing across B2B and/or B2C environments
Proven ability to own and deliver products end-to-end
Experience working closely with Engineering and Design (UI/UX) teams
Deep understanding of card lifecycle, processing, and scheme requirements
Experience working across global card programs (APAC, EMEA, North America)
Strong customer mindset with ability to translate user needs into product features
Ability to balance customer experience, technical constraints, and commercial outcomes
Strong stakeholder management and leadership skills
High ownership and accountability

Additional Information

What it's like working at OFX

We're OFXers because we want to make a difference. We see challenges as opportunities and we're not afraid to roll up our sleeves to get stuff done. We're committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers' effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it's a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
Benefits that mean something. We offer a range of fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at people.culture@ofx.com.

We encourage you to apply if this role aligns with your career aspirations.

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