Description and Requirements

Role Overview

Lead the sales training and capability development strategy for BIDV MetLife's Bancassurance sales force and BIDV distribution network. Build a strong training team and scalable learning and coaching solutions to strengthen sales capability, productivity, sales quality, customer experience, and sustainable business growth.

Key Responsibilities

• Training Strategy & Planning: Develop and execute nationwide sales training and capability development plans aligned with business priorities, channel needs, and identified capability gaps.
• Curriculum & Capability Development: Design and standardize competency frameworks, learning pathways, training programs, and certification standards for frontline sales teams, sales managers, and relevant BIDV customer segments.
• Trainer Development & Management: Build and lead a high-performing training team through effective recruitment, development, performance management, Train-the-Trainer programs, and trainer certification standards.
• Sales Capability & Coaching: Implement capability assessments, coaching frameworks, and targeted interventions to strengthen sales effectiveness, management capability, sales quality, and customer experience.
• Digital & Blended Learning: Drive effective use of LMS, blended learning, digital platforms, and AI-enabled learning solutions to improve learning accessibility, scalability, and effectiveness.
• Stakeholder Partnership: Partner closely with BIDV, Bancassurance and channel leaders, MetLife regional/global teams, and external providers to identify capability needs and deliver relevant learning solutions.
• Governance & Business Impact: Manage the training budget and governance, ensure compliance with regulatory and internal requirements, and measure learning effectiveness, ROI, and impact on sales and business performance.

Requirements

• Bachelor's degree or above in Business Administration, Finance, Insurance, Human Resources, Education, or a related discipline.
• Minimum 10 years of relevant experience in sales training, learning and development, sales capability development, or sales support, preferably within insurance, bancassurance, banking, or financial services.
• At least 5 years of leadership experience managing a training or sales capability function, including strategy, team development, governance, and budget management.
• Proven experience in building and developing training teams and delivering large-scale capability programs for nationwide sales organizations.
• Strong expertise in sales training, competency frameworks, learning pathways, coaching, and capability development.
• Strong leadership, stakeholder management, influencing, planning, execution, change management, and problem-solving skills.
• Good written and spoken English, with strong PowerPoint, Excel, and project management skills.
• Experience with LMS, blended learning, learning analytics, and AI-enabled learning solutions is an advantage.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!