Description and Requirements

Job Purpose

The Core System Business Analyst Lead owns business analysis and functional leadership for the company's core policy administration platform. The role partners with business, IT, vendors, risk, compliance, and regional/global teams to define requirements, assess impacts, support delivery, resolve production issues, and ensure core system changes are delivered with quality, control, stability, and business value.

Responsibilities and Accountabilities

• Lead business analysis for core system projects, enhancements, regulatory changes, production fixes, and modernization initiatives.
• Work with business stakeholders to define requirements, business rules, process flows, data needs, user stories, acceptance criteria, and operational impacts.
• Act as functional SME for core insurance processes including product setup, new business, underwriting, policy servicing, billing, collection, claims, reporting, interfaces, and batch operations.
• Assess solution options, risks, dependencies, cost, timeline, regulatory impact, security, data privacy, and operational control requirements.
• Facilitate workshops, impact assessments, fit-gap reviews, requirement walkthroughs, and decision discussions across business, IT, vendor, risk, compliance, and operations teams.
• Review functional specifications, configuration design, interface design, data mapping, test scope, release readiness, and post-go-live validation.
• Support SIT, UAT, defect triage, business sign-off, deployment preparation, cutover readiness, and production stabilization.
• Lead analysis for production incidents, urgent fixes, service requests, and problem management, including impact assessment, workaround, root cause support, and permanent fix validation.
• Maintain clear, traceable, and audit-ready BA documentation in line with SDLC, change management, information security, data privacy, risk, and compliance requirements.
• Coach internal and vendor BAs, review deliverables, improve BA standards, and maintain core system knowledge repositories.

Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Finance, Insurance, or related discipline.
• Minimum 7 years of BA, system analysis, product ownership, or technology delivery experience, including at least 3 years in a senior or lead BA role.
• Strong experience with life insurance core policy administration systems and end-to-end insurance business processes.
• Good knowledge of SDLC, Agile or hybrid delivery, requirement traceability, change control, release readiness, and production support.
• Experience with enterprise applications, integrations, APIs, data mapping, reporting, and legacy/core platforms such as IBM i/AS400, Life/Asia, SMART/400, OnePAS, or equivalent is preferred.
• Understanding of security, data privacy, operational risk, technology controls, audit evidence, and compliance requirements in financial services.
• Proficiency with Jira, Azure DevOps, Confluence, Visio, Excel, PowerPoint, SharePoint, or equivalent tools.
• CBAP, CCBA, PMI-PBA, Scrum, LOMA, or Agile certification is an advantage.

Key Competencies

• Strong analytical thinking, problem-solving, and ability to simplify complex business and system issues.
• Solid functional ownership of core insurance systems, business rules, data flows, and inter-system impacts.
• Excellent stakeholder management, facilitation, communication, negotiation, and influencing skills.
• High ownership, delivery discipline, attention to detail, and ability to manage ambiguity.
• Strong documentation discipline and ability to produce clear, controlled, audit-ready BA deliverables.
• Ability to lead without direct authority, coach others, and drive cross-functional teams toward practical outcomes.
• Effective communication in Vietnamese and English is preferred.
• Preferred and encouraged job holder with AI Readiness, Learning Agility, Digital Mindset

Key Success Measures

• Requirements are clear, approved, traceable, and aligned with business outcomes.
• Core system changes are delivered with controlled scope, proper impact assessment, and effective stakeholder alignment.
• Solutions meet acceptance criteria, operational readiness, security, compliance, and audit expectations.
• Production issues are analyzed and resolved with clear impact, workaround, root cause support, and validated permanent fix.
• BA standards, documentation, and core system knowledge are consistently maintained and improved

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!