At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.




Job Description

The Senior Claim Manager leads a Direct Claims team responsible for handling complex claims and latent injury exposures, including asbestos, pollution, PFAS, talc, and other long-tail matters. This role is responsible for strategic leadership, operational excellence, financial oversight, and team development to ensure high-quality claim outcomes, regulatory compliance, and alignment with business objectives.




Key Responsibilities



Lead and develop a high-performing team of claim professionals handling complex environmental, mass tort, asbestos, PFAS, and other long-tail liability claims.

• Provide strategic direction on claim resolution, including coverage analysis, liability assessment, litigation management, reserving, reinsurance reporting, and settlement strategies for high-severity exposures.

• Drive superior claim outcomes through sound financial stewardship, innovative disposition strategies, and a focus on timely, effective claim resolution.

• Oversee litigation and dispute resolution activities, including management of outside counsel, experts, consultants, and vendor partners.

• Monitor claim performance, reserving accuracy, operational metrics, and emerging trends to identify opportunities for improved results and organizational effectiveness.

• Partner with Legal, Actuarial, Reinsurance, Finance, and senior leadership to address complex claims and business issues.

• Prepare and present claim strategies, exposure assessments, and operational updates to senior leadership.

• Foster a culture of accountability, inclusion, continuous learning, and employee engagement through coaching, performance management, and talent development.

• Build technical capability and succession strength within the team through coaching, knowledge transfer, and development planning.

• Ensure compliance with claim handling standards, regulatory requirements, and organizational policies.

• Leverage data analytics, technology, and AI-enabled tools to enhance decision-making, operational efficiency, and claim outcomes.

• Identify emerging claim trends and communicate potential financial, operational, and reputational impacts to key stakeholders.

• Oversee third-party administrators and vendors to ensure contract compliance, service quality, and cost control.

• Occasional business travel may be required.

• Other responsibilities as assigned.

Qualifications:




Education & Experience

• 10+ years of relevant claims, insurance coverage, or reinsurance experience.

• Proven leadership experience managing teams and direct reports.

Technical & Functional Skills

• Advanced expertise in environmental and mass tort claims, investigation, evaluation, negotiation, and settlement.

• Strong knowledge of insurance, coverage interpretation, and case law.

• Deep understanding of claims processes, systems, and regulatory requirements.

• Ability to analyze complex data, financial forecasts, and operational performance metrics.

• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, as well as Microsoft Copilot and AI-enabled technologies, with demonstrated adaptability to new systems and tools.

Leadership Competencies

• Strong leadership and people management skills, including coaching, mentoring, and team development.

• Ability to influence and communicate effectively with senior leaders and diverse stakeholders.

• Strategic thinker with the ability to translate complex issues into actionable solutions.

• Proven ability to drive results, improve processes, and manage competing priorities.

Work Environment & Technology

• Company-provided technology includes laptop, monitors, headset, keyboard, and mouse.

• Remote employees receive monthly connectivity reimbursement.

• A dedicated, distraction-free workspace and reliable internet, with minimum speeds of 50 Mbps download and 5 Mbps upload, are required for remote work.

Skills

Claims Administration, Claims Review, Process Improvements, Regulatory Compliance, Reporting, Stakeholder Relationship Management




Compensation

Compensation offered for this role is 134,000.00 - 209,750.00 annually and is based on experience and qualifications.



The candidate(s) offered this position will be required to submit to a background investigation.




Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.



Allstate generally does not sponsor individuals for employment-based visas for this position.



Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.



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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.



Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.



When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.