Property Claims Technician

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Reporting To: Stephanie Peel

Description

The Loss Adjuster Technician supports Adjusters in managing property claims over GBP 25k, handling communication with clients, suppliers, and customers, and independently progressing claims within delegated authority. The role requires strong communication, organisational skills, and experience in property claims.

What will your day look like:

Managing claims alongside Adjusters and independently when needed
Handling inbound/outbound calls with customers, suppliers, and clients
Reviewing and issuing reports
Resolving queries and complaints
Appointing and managing suppliers
Supporting technical decisions within delegated authority
Managing emails, tasks, and caseloads efficiently

#INDUKI

Knowledge and Abilities:

2+ years in property claims management Ability to review scopes of work and spot errors
Understanding of claim reserving
Strong written and verbal communication
Good numeracy, literacy, and IT skills
Excellent time management
Proactive, enthusiastic, polite phone manner
Team player

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan