Legal Recoveries Specialist




Department: Debt Recovery




Employment Type: Permanent - Full Time




Location: Sheffield




Description



Are you ready to make a positive impact on people's lives?



At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Legal Recoveries Specialists within our Debt Services team, you'll play a vital role in supporting customers through written communication, ensuring enquiries, disputes, complaints and complex account matters are handled fairly, accurately and professionally.



Full-time contracts are available at 36.25 hours.



Hours of Work: Monday to Friday, 09:00 - 17:15 (flexibility may be required depending on client workloads).




What You'll Do:




Written Customer Communication

• You will manage a variety of customer correspondence, including emails, letters and written enquiries.


• You will investigate customer concerns and provide clear, professional and compassionate responses.


• You will ensure all correspondence meets client, regulatory and quality standards.

Case Investigation and Resolution

• You will review account histories, customer records and supporting information to resolve enquiries efficiently and accurately.


• You will support the handling of disputes, balance queries, complaints and account investigations.


• You will work closely with operational teams to ensure customer outcomes are achieved fairly and consistently.

Customer Focus and Vulnerability

• You will identify potential signs of vulnerability and ensure customers receive appropriate support.


• You will approach each case with empathy and professionalism, recognising that every customer's circumstances are different.


• You will contribute to delivering positive customer outcomes in line with regulatory and client expectations.

Quality and Service Excellence

• You will manage workloads within agreed service levels and quality standards.


• You will continuously look for opportunities to improve customer experience and first-time resolution.


• You will contribute to maintaining high standards of written communication across the department.

What You'll Need:

• Excellent written and verbal communication skills.


• Strong attention to detail and accuracy.


• Good investigation and problem-solving skills.


• Empathy and understanding.


• Resilience and adaptability.


• The ability to manage competing priorities and deadlines.


• Previous experience in customer service, complaints handling, correspondence, administration or debt recovery is beneficial but not essential.

Disclosure will be required in the event that a position is offered.



Financial checks will be required in the event that a position is offered.




What We Offer:




Comprehensive Benefits

• Enjoy a range of benefits including generous holiday entitlement, holiday buy and sell schemes, an additional day off for your birthday and funded team social events.

Career Growth

• We are committed to supporting your professional development through ongoing training and career progression opportunities.


• Our dedicated Learning and Development team will provide comprehensive training and ongoing support throughout your career.


• This role provides opportunities to develop specialist skills in correspondence, complaints, vulnerability, dispute resolution and customer investigations.


• As the department continues to grow, opportunities may arise to progress into Senior Specialist, Complaints, Compliance, Litigation and Operational Leadership roles.

Positive Work Environment

• Be part of a supportive team that values collaboration, continuous improvement and delivering excellent customer outcomes.


• Work within a culture that encourages learning, development and recognition.