Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals.

Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years.

As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world's largest markets, key financial centres and major growth hubs.

At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.

We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we're focused on areas of growth that affect every business across the world.

All of this is achieved by supporting the growth of our people, who help us deliver on our ambition - which is to help you achieve yours.

Herbert Smith Freehills Kramer: Your goals. Our ambition

The Opportunity

Key Responsibilities

• Timesheet analysis, investigation and amendments including:
• Basic amends - transfer between matters, update various codes
• Basic time recording policy - allocating to correct files, introducing the time recording guidelines for internal matters
• Forensics - locating missing time, reading modification history etc
• Intermediate amends - changing hours, splitting entries, rounding time
• Understanding matter plans and settings in a time recording context
• Inputting new rates
• Running Rates Enquiries for existing rates
• Diagnose and correct issues with existing rates
• Responsible for responding to all rates requests / queries within the agreed SLAs
• Making sure approval processes are adhered to
• Liaising with team leaders and managers within all areas of Business Finance
• Liaising with senior management, Partners and key members of the Departments and Divisions that the team is responsible for
• Gaining an overall understanding of the charging structures within different offices, Divisions/Depts, and large or high profile clients/matters.
• Provide, as far as possible, a "one stop shop" for the business community on rates matters, and providing guidance wherever possible on and if necessary referring colleagues to the appropriate source of help
• Ensuring that key objectives are agreed (with Manager / Head of Revenue), monitored and met at all times;
• Maintaining integrity of internal filing for reference / approval purposes
• Ad-hoc tasks relating to the reporting and presenting of rates related information
• Undertake any other duties as required by the Revenue Management team
• Create, maintain and develop relationships with business stakeholders in the legal and support communities

Qualifications, skills and experience

• Excellent customer service orientation skills
• Consistent, fast and accurate data entry with high attention to detail
• Competent IT skills, good working knowledge of Word, Excel and Outlook
• Suggests new ideas or ways of doing things in a confident, constructive and sensitive way
• Experience of working in the legal industry, or professional services environment would be an advantage
• Ability to analyse problems and present solutions to management or the business
• Solid commercial skills, including reviewing and validating proposals, making recommendations

Competencies

Personal Leadership

• Positively impacts those around them, makes quality decisions and develops themselves both personally and professionally
• Demonstrates sound knowledge in their field
• Anticipates potential problems and identifies a range of possible solutions
• Adapts their interpersonal style to suit different audiences in a genuine way

Builds Authentic Relationships

• Takes time to get to know people beyond their role
• Treats people with respect and in a fair and consistent way
• Recognises when colleagues are under pressure and volunteers to assist them where possible

Collaborates with others

• Works within teams and across boundaries to share knowledge and achieve results
• Identifies and builds relationships required to achieve the best outcomes for the firm
• Engages people with the right skills, knowledge and expertise to provide advice and assist with tasks
• Connects other people in the firm who have mutual interests or work objectives
• Generously shares their time, knowledge, expertise and talent to support others' success

Enhances the Client Experience

• Creates opportunities to enhance the experience of the firm's clients through their daily tasks
• Behaves consistently with the firm's values in their interactions with others
• Conducts themselves in a way that reflects positively on the firm's brand, both inside and outside the firm

Achieves Results

• Maintains focus and drive to achieve quality outcomes
• Focuses their time and efforts on issues that will have the greatest impact on agreed objectives
• Anticipates responses and plans their approach accordingly
• Looks for the most effective way to achieve outcomes
• Maintains perspective and optimism when faced with setbacks

Team
Business Finance

Working Pattern

Full time

Location
London

Contract type
Permanent Contract

Diversity & Inclusion

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values-Human, Bold, and Outstanding.