Job Description



Teller



SUMMARY / INTRODUCTION



The Teller plays a key role in delivering efficient and accurate banking services to customers at the branch. This position is responsible for processing cash and teller transactions securely, maintaining operational compliance, and supporting branch service excellence. The role contributes to customer satisfaction, operational accuracy, and achievement of key branch performance indicators.



KEY RESPONSIBILITIES:



Process cash deposits, withdrawals, transfers, cheque transactions, and foreign currency transactions accurately.

Perform daily reconciliation of cash, valuables, and teller transactions to ensure operational accuracy.

Deliver excellent customer service and support branch service quality and customer satisfaction targets.

Promote and assist customers with FAB digital banking channels and self-service solutions.

Ensure compliance with AML, KYC, operational risk, and regulatory requirements.

Identify customer needs and refer potential sales opportunities to relevant branch teams.

Report suspicious transactions and safeguard customer information in line with bank policies.

Support audits, cash counts, reporting requirements, and branch operational activities.



REQUIREMENTS / QUALIFICATIONS



High school diploma or equivalent.

Minimum 2 years of banking experience in a teller, cashier, or similar role.

Strong knowledge of cash handling and teller operations.

Understanding of banking regulations, AML, KYC, and operational controls.

Good customer service and communication skills.



Preferred / Beneficial



Experience in branch banking environments.

Familiarity with digital banking products and channels.

Sales referral or cross-selling experience.

Knowledge of foreign currency and remittance transactions.

Ability to work effectively in a fast-paced customer-facing environment




About Us




About Us:



First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.




Life at FAB:



Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization




Career Development:



FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.




Our Values:



At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.



Join our team and be part of a journey to shape the future of banking.