EUC/Deskside Support EUC/Deskside Support …

Cognizant
in San Antonio, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in San Antonio, TX, United States
Permanent, Full time
Be the first to apply
Competitive
EUC/Deskside Support

We are looking for Deskside Support / EUC for an immediateneed. This is a client-facing role & the candidate will have regularinteractions with various client managers.

 

Responsibilities:

Provide L2 technical assistance and support, and resolve problemsrelated to the use of computer hardware and software for end users.

Analyze, resolve, respond to, and document end user inquiries

Install desktop/Laptop software using approved tools

Troubleshoot operating system

Troubleshoot connection issues with LAN/WAN

Update tickets with accurate and timely records of work performed,and resolution detail

Maintain and contribute to a knowledge base

Coordinate hardware warranty repair

Escalate to 3rd party vendors when necessary

Responsible for raising and coordinating problem management issues

Perform additional tasks (end user/infra related) when required

Participate in projects and Strong understanding and skillsin SLA, KPI Management


Experience / Knowledge:           

Minimum 2-3 years of experience providing IT support servicesrequired, end user support experience preferred

Experience in factory/manufacturing environment desirable

Experienced in Active Directory user administration, OS imagingprocesses, ticketing, SW installation and imaging tools, automated help desksystems, troubleshooting in the Windows desktop environment (networking, OS,Microsoft Office suite, PC hardware, printers), network and local printerinstallation

Basic understanding of SCCM client troubleshooting

Knowledge of TCP/IP, Windows Security (Share and NTFSpermissions). 

Extensive knowledge Windows OS and related configuration.

Basic knowledge of Servers, Switches, Routers, and Data Centerrelated HW

Basic knowledge of Backuptechnologies                                                                                         

Ability to work in a team-oriented multi tower and vendorenvironments.

Ability to multitask and prioritize work, and 

Ability to adapt to new processes and procedures 

Ability to work in a fast pacedenvironment.                                                                                   

Ability to handle and safeguard confidential information

Excellent oral and written communication skills

Ability to deliver services on time, demonstrate strong customerservice skills, and achieve a high degree of end user satisfaction

Ability to convey technical issues and material to non-technicalend users and managers

High school completion is a must

Willing to work in shifts

ITIL and/or any other additional certification preferred

 

Physical Requirements:

Must be able to lift 50 lbs.

Must be able to lift equipment for ‘rack and stack' services(server, router, switch, UPS devices, etc.)

Must be able to assist with team lifts of up to 90 lbs.

Ability to walk long distances within warehouses or manufacturingfacilities

Will often work in dirty, dusty, hot or cold (beyond average roomtemperature) environments

Ability to climb stairs, ladders and/or use scissor lifts andsafety harnesses

Some services may require periods on hand and knees to installequipment (under desks, inside small spaces, etc.)

 

***Cognizant is recognized as a Military Friendly Employer and isa coalition member of the Veteran Jobs Mission.  Our Cognizant VeteransNetwork assists Veterans in building and growing a career at Cognizant thatallows them to leverage the leadership, loyalty, integrity, and commitment toexcellence instilled in them through participation in military service.

 

**Applicants are required to be eligible to lawfully work in theU.S. immediately; employer will not sponsor applicants for U.S. workauthorization (such as an H-1B visa) for this opportunity.
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