Infrastructure Delivery Manager (Incident ITIL) Infrastructure Delivery Manager (Incident ITIL) …

Cognizant
in Dallas, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Dallas, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Infrastructure Delivery Manager (Incident ITIL)
We are looking for Infrastructure Delivery Manager (Incident ITIL) for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers.

Responsibilities:
• Dedicated Onsite Based Delivery Manager to work closely with Transition Sponsor(s) during US hours
• Coordinate with Help Desk for Major Incidents input
• Ability to answer critical phone calls and organize Major Incident Bridge calls involving numerous IT support teams
• Ensure that the appropriate communications are sent within established SLAs to senior management and the business keeping them advised of the incident and customer impact
• During a Major Incident, actively document a detailed timeline including key milestone
• Act as a key point of contact for business and IT executives during and after Major Incidents
• Handover/Takeover from client's in-house team

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