GMB Analyst GMB Analyst …

in Farmington Hills, MI, United States
Permanent, Full time
Be the first to apply
in Farmington Hills, MI, United States
Permanent, Full time
Be the first to apply
GMB Analyst

GMB Non-tech troubleshooting Agent Job Description

Position Summary
Cognizant islooking for caring individuals with a strong work ethic to provide inboundsupport for our clients search engine based product. At our office, we supportmultiple countries (through phone, chat, and email) with troubleshootingaccounts and technical issues, providing product and policy information, andworking with a variety of internal tools to research information that ispublished to the search results. When you join us, you'll work in a dynamic team environment alongsideother energized, talented individuals who inspire their teammates to do theirbest.

Position Duties
? Communicatewith proper verbal and written etiquette to account users while troubleshootingtheir product concerns in afast paced environment .
? Active Listening — Give full attention towhat other people are saying; taking time to understand the points being made,asking questions as appropriate, and not interrupting at inappropriate times.
? Critical Thinking — Use logic andreasoning to pull important information from content provided and identifyalternative solutions or approaches to problems.
? Writing — Communicate effectively asappropriate for the needs of the audience as well as m aintaining detailed records of ticketinformation and daily production.
? Maintain up-to-date, comprehensiveproduct knowledge in the everchanging technical field.
? Maintain composure in escalatedsituations.
? Ability to multitask and sit for longperiods of time.
? Punctuality and reliability are a must.

Education and Experience
? High School diploma or GED; some collegepreferred
? 2years prior customer service experience, preferably in a call centerenvironment
? Computerproficiency
? Aboveaverage typing speed and well-rounded navigation skills
? Strongverbal and written communication
? Mustbe well organized, goal oriented and self-motivated
? Successfullycomplete application testing materials

Position details/perks :
? Full-time,Monday through Friday
? Nota sales position; no cold calls or sales goals
? 4week paid training
? Benefits- medical, dental, and vision
? 401Kwith match
? Paidholidays and vacation time (accrued)

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