Head of Customer Engagement - Products Head of Customer Engagement - Products …

Western Union
in Denver, CO, United States
Permanent, Full time
Be the first to apply
Competitive
Western Union
in Denver, CO, United States
Permanent, Full time
Be the first to apply
Competitive
Head of Customer Engagement - Products
Head of Customer Engagement - Product - Denver, Colorado/United States
Are you a motivated product leader, seeking to find that next challenge within the payments space?  Are you enthused by the opportunity to work for a global fintech organization who offer ground-breaking digital solutions to business to business clients in pretty much any currency you can think of? Join Western Union as Head of Product Management.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer
We are looking for a passionate Product Leader to manage the overall customer engagement domain which includes marketing platform, loyalty, pricing domains for a core set of Western Union Products. You'll create and execute strategic plans for all aspects of multiple products from conceptualization to market launch. These include relationship management with internal and external stakeholders, product lifecycles, innovation & enhancements, and the expansion of the product lines. You will also oversee any mergers, alliances, and partnerships to position these products for maximum growth and profit. You will lead the go-to-market execution and prioritize with the business the top engagement initiatives to ensure the right channel mix is applied. As you set the annual plans and you will be responsible for the delivery of results across customer loyalty, retention, and revenue growth.

For such a pivotal role we will need you to have 10 years plus product management experience from a multi-channel retailer or financial services company. You must demonstrate you have led product teams with a successful track record of delivering products on a global scale. We require you to have experience in building and delivering enterprise personalization product marketing engagement platforms and API products. You will need to be an exceptional communicator both verbally and written with the ability to articulate customer problems and solutions. We require you to have had significant experience of having focussed on usability and adoption of products by end-users and have a mindset to integrate engagement programs into the wider value proposition and customer experience. The ability to network and build strong relationships both internally and externally is imperative for this role.

Join us, and let's move money for better
It's an exciting time at Western Union. We're growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We're unleashing our potential. If you're ready to do the same, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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