Digital User Experience Consultant

• Shape accessible digital experiences that make life easier for our valued customers

• Build specialist expertise with ongoing development and progression opportunities

• Hybrid 80% homeworking and 20% from Tiddington Head Office, just outside Stratford Upon Avon

About the role



At NFU Mutual, digital is an increasingly important part of how our customers choose to interact with us. As our Digital User Experience Consultant, you will be a specialist practitioner who turns customer insight, user needs and business requirements into accessible, intuitive digital experiences that deliver customer and business value.



Working within our Digital team, you will design and improve complex customer journeys across web, mobile and future digital channels. You will map end to end journeys and create practical designs, from user flows and journey maps through to wireframes, prototypes and interface designs. You will also deliver and maintain reusable patterns and components that support consistent and accessible experiences.



You will plan user research, usability testing and prototype testing, then use the findings to recommend and deliver improvements. You will review digital accessibility, identify issues and support remediation. By monitoring customer behaviour, feedback and journey performance, you will prioritise opportunities that improve self service while complementing the personal support customers receive through our Agency Network and Mutual Direct.



You will provide user experience expertise throughout delivery, working with product, delivery, technology, insight, marketing and customer experience colleagues. You will clarify requirements, support implementation and assure that delivered solutions meet agreed design, accessibility, regulatory and governance standards.



This is a full time role based at our Tiddington Head Office, just outside Stratford Upon Avon, with 80% homeworking.




About you



You are a customer focused and forward thinking user experience professional who communicates clearly, builds effective stakeholder relationships and collaborates confidently across different disciplines. You can explain your design decisions, offer constructive challenge and work with others to turn insight into practical outcomes.



To join our team, you'll also bring

• Proven experience delivering user centred design and optimisation in complex, regulated environments, including self service and transactional customer journeys


• Experience creating user flows, journey maps, information architecture, wireframes, interactive prototypes and interface designs for web and mobile


• Advanced Figma skills, including creating and maintaining component libraries, prototypes and interface designs within an established design system


• Experience planning user research, usability testing and prototype testing, and translating findings into clear design improvements


• Practical experience of digital accessibility standards and testing, including WCAG, issue identification, remediation and compliance assurance

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.



We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.



We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.




Benefits and Rewards



When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary - up to £55,000 depending on experience


• Annual bonus (up to 17.5% of salary)


• Contributory pension scheme, up to 20%, including your 8% contribution


• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme


• A Family Friendly policy that helps you balance your work and family responsibilities


• Access to savings at High Street brands, travel and supermarkets


• £20 contribution to a monthly gym membership - subject to T&Cs


• Health and wellbeing plan - cashback for dentist, opticians, physio and more


• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance


• Employee Volunteering - volunteer in the community for one day each year


• Mentoring opportunities to help you grow your career


• Unlimited access to Refer a Friend £500 bonus scheme


• Life Assurance cover of 4 x salary


• Employee discounts of 15% on a range of NFU Mutual insurance policies.


• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual



We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work".



Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.



Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.