Digital Product Owner Digital Product Owner …

M&G plc.
in Edinburgh, Scotland, United Kingdom
Permanent, Full time
Last application, 16 Jan 21
M&G plc.
in Edinburgh, Scotland, United Kingdom
Permanent, Full time
Last application, 16 Jan 21
Digital Product Owner
At M&G our vision is: to become the best loved and most successful savings and investment business and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles.

What you can expect from us:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:
  • Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
  • Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
  • Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
  • Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

How do we support our employees:
All M&G plc employees will be supported in the workplace through our LifeWorks employee assistance programme which is run by Canada Life. If you need counselling, confidential financial or legal advice. T he service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

M&G's UK offices are based in London, Edinburgh and Stirling. All colleagues are currently working remotely and expect to return to the office in 2021, only if it is safe to do so. We are happy to consider remote working for this position and would expect you to be able to travel to the office on occasion when appropriate.

The Role:

We are working to make saving and investing simple, rewarding and reassuring whilst making an impact for the better. You will be part of a team that is designing digital experiences for and with our 6 million plus users in over 26 countries around the world. The Digital team's main goal is to drive our transformation to a digitally enabled and experientially driven organisation that not only delivers on the expectations of our users but delights them in the process.

Today we have almost 20 cross-functional teams working across 4 portfolios to make this happen. The portfolios covers our private, professional and institutional clients, internal users and cross cutting elements of our digital experience platform. Whilst each portfolio has a longer term vision we move this forward at pace through quarterly missions focused on clear objectives and key results. As a Product Owner you will manage an area of one of these portfolios which could mean focusing on a key user need, journey or functionality.

Key Work Level Accountabilities:

Experienced Colleague:
  • Accountable for providing a quality service or product to customers and stakeholders, using skills/experience built through significant practical experience or training
  • For team leaders, accountable for ensuring the team the role supports is delivering a quality service or product
  • Works within established frameworks and procedures, with the freedom to interpret them to solve a range of problems
  • Delivers outputs that are clearly defined, using discretion over how to achieve them
  • Makes suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations

Key Responsibilities for this role:
  • Collaboration with your proposition, distribution, operations and marketing colleagues in the delivery of business outcomes
  • Ability to understand the wider business strategy and direction and put new features into appropriate context ensuring key decisions are taken or escalated where appropriate
  • Work closely with the Head of Digital Product on the management of your part of the portfolio backlog, scope and prioritisation
  • Work closely with your cross functional team enabling them to operate efficiently through clear and timely decision making on scope
  • Responsible for leading the design of features that meet clearly identified customer need and business outcomes
  • Responsible for ensuring the solution is appropriately tested with users
  • Ability to positively promote the work of the team
  • Contribute to the development of our product management approach increasing the awareness of the capability across the business
  • To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G's operational risk.

Key Knowledge, Skills & Experience:

  • You have been part of a team managing a successful external or internal facing software product
  • You have experience with the end to end product management lifecycle for across web and mobile
  • You are obsessed with attention to detail and making sure your solutions meet genuine customer problems
  • You are comfortable working with a technical team
  • You are comfortable working with providing direction where ambiguity exists
  • You are comfortable challenging and being challenged on your views in a collaborative manners
  • You have a track record of quickly establishing yourself within a new industry to understand the needs of users and the opportunities to meet these
  • You understand how to measure the success of a digital product and how new functionality will make an impact.
  • You have sufficient technical knowledge to understand and debate solutions and sizing of work
  • You have experience of a range of agile development methodologies and tool

  • Whilst experience within our industry is not essential it helps to have a background in:
  • Our target customers
  • Life and pensions products, markets and competitors
  • Asset management, markets and competitors
  • Financial services regulatory frameworks
  • M&G products, systems and distribution methods
  • Relevant degree/ Product Management certification

Work Level: Experienced Colleague
Recruiter Name: Phoebe Ewers
Closing Date: 15th January 2020

We live by four behaviours at M&G and we ask all our employees to:
  • Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
  • Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
  • Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
  • Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things
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