Senior Technical Consultant

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small - from the best-known brands around the world to your local favorite around the corner.

About NCR Voyix

NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR Voyix transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 15,000 employees in 35 countries across the globe.

About the Role

In addition to having extensive experience as a Business Analyst and Customer Product Owner, you have a strong grasp of the needs and preferences of retail customers. Possessing a minimum of 10 years of demonstrated market experience and adeptness in managing stakeholders, you excel in establishing clear expectations and effectively navigating operational work environments.

Requirements Analysis

• Gather customer requirements and analyze high-level requirements.
• Provide retail industry knowledge to business and technical team members.
• Evaluate proposed change requests to existing solutions to identify potential adverse impacts.
• Ascertain that newly implemented/ revised solutions and supporting processes are meeting end-user requirements and business objectives.
• Conduct gap analysis against a new market opportunity.

Solution Design

• Acquire in-depth product knowledge and market trends.
• Participate in solution design sessions, effort, and planning estimation.
• Create high-level design documents, logical business rules, epic writing, and low-level user stories.
• Conduct capability assessment and help set the right expectations for stakeholders.

Deployment

• Understand and work on agile projects.
• Assist with document preparation and review for release distribution.
• Validate new functions developed against approved requirements.
• Utilize analytical skills, problem-solving capabilities, and in-depth solution knowledge to conduct configuration and readiness for deployment.

Defect Analysis

• Analyze defects and provide suitable solutions.
• Help develop testing requirements and plans to validate application changes and support business processes.

Stakeholder Management

• Work closely with clients, Chief Product Officer, other business analysts, developers, and testers to analyze and validate business requirements.
• Maintain client relationships to ensure customer satisfaction.
• Work with team members, in different time zones.

Requirements

• BS or MS degree in a technical discipline or equivalent experience in an IT-related field.
• Experience in conducting requirements analysis, technical investigation, and troubleshooting.
• Experience with technical writing including solution design documents, business rules, and user stories.
• Experience working with issue management tools like Jira or TFS.
• Ability to communicate effectively across various functional and multicultural groups in a complex, global environment.
• Ability to work effectively as part of a team, while often working independently and with little direct supervision to accomplish goals.
• Ability to recognize high-level opportunities for improvement and change.
• Ability to assimilate and apply new job-related information promptly.

Highly desired:

• Knowledge of regional retail markets across SEA
• Experience working with international teams on solution design and implementation.
• Experience working with hyper scalers/ platforms including Azure and GCP
• Ability to adopt cutting-edge retail technology and be an advocate for change/ implementation including leading POC's, MVP's and demonstrations.
• Experience working in an agile project environment.
• Experience working on customer-facing projects.
• Experience working in retail and/or professional services.
• Demonstrates appropriate Retail POS & Cloud products knowledge.
• Experience working with Microsoft SQL, .NET, IIS, and Web Services.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain."