• Review and action content enforcement cases accurately and within established service level agreements (SLAs).
• Apply platform policies, community standards, advertiser policies, commerce policies, and other operational guidelines consisten
• Utilize strong contextual understanding and analytical judgment when assessing complex or sensitive content.

Job description
We are seeking an experienced Regional Enforcement Specialist to support content integrity, user safety, and platform trust initiatives within a global technology environment.
The successful candidate will review and assess complex content moderation and enforcement cases, apply policy guidelines consistently, identify emerging platform risks, and collaborate with cross-functional stakeholders to ensure accurate and timely enforcement decisions.
This role is ideal for professionals with experience in Trust & Safety, content moderation, incident response, investigations, or online operations who are passionate about maintaining safe online communities.

Key Responsibilities

• Review and action content enforcement cases accurately and within established service level agreements (SLAs).
• Apply platform policies, community standards, advertiser policies, commerce policies, and other operational guidelines consistently.
• Utilize strong contextual understanding and analytical judgment when assessing complex or sensitive content.
• Participate in investigations involving escalated or high-priority cases.
• Collaborate with internal stakeholders including Policy, Legal, Operations, Product, and other cross-functional teams to resolve ambiguous cases.
• Maintain a high level of accuracy and quality in enforcement decisions.
• Escalate cases requiring additional review or expertise through established channels.
• Stay current on policy updates, operational processes, enforcement standards, and workflow changes.
• Identify emerging content trends, user behavior patterns, and platform risks, providing actionable insights to internal teams.
• Contribute to AI and machine learning improvement initiatives by supporting content quality reviews and contextual assessments.
• Support a global operational model, which may occasionally require flexibility outside standard business hours.

Requirements

• Minimum 3 years of experience in Trust & Safety, content moderation, online operations, incident response, investigations, crisis management, or a related field within the technology industry.
• Experience handling high-volume review queues while maintaining strong quality standards.
• Ability to interpret, understand, and consistently apply complex operational policies and guidelines.
• Strong analytical and decision-making skills with the ability to evaluate nuanced situations and make sound judgments under time-sensitive conditions.
• Experience working with cross-functional stakeholders and navigating complex operational issues.
• Excellent written and verbal communication skills.
• Familiarity with content moderation tools, workflow systems, or case management platforms.
• Ability to work with potentially sensitive, graphic, or objectionable content in a professional manner.

Preferred Qualifications

• Experience identifying trends, risks, and emerging online behaviors.
• Exposure to AI, machine learning, or language model evaluation projects.
• Experience in investigations, escalations management, or risk assessment functions.
• Data analysis and reporting capabilities.

What You'll Gain

• Opportunity to work within a global Trust & Safety and platform integrity environment.
• Exposure to high-priority escalations and complex operational challenges.
• Collaboration with diverse stakeholders across multiple business functions.
• Experience contributing to emerging AI and content quality initiatives.
• Opportunity to influence operational improvements through insights, trend analysis, and risk identification.

Success Measures

• Consistently achieving quality and accuracy targets in enforcement decisions.
• Timely completion of assigned operational and project deliverables.
• Effective identification and communication of emerging risks and trends.
• Strong cross-functional collaboration and operational execution.

We regret to inform that only shortlisted candidates will be notified
EA Reference: R22104900 Zheng Qimei
Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544