Onsite Support Engineer (Level 1) Onsite Support Engineer (Level 1) …

DXC
in Singapore
Permanent, Full time
Last application, 20 Oct 20
Competitive
DXC
in Singapore
Permanent, Full time
Last application, 20 Oct 20
Competitive
Onsite Support Engineer (Level 1)
Job Description:
Roles and Responsibilities:
  • Provide 24 hours x 7 days on-site 1st Level (L1) Support for Services Availability and batch status monitoring.
  • Support helpdesk functions.
  • Coordinate with Support teams, providing information such as statistics, graphs, and logs for the incident investigation and resolution.
  • Adhere to standard operating procedures.
  • Ensure timely escalation of major and critical incidents.
  • Timely reporting of services outages or degradation and/ or batch failures.
  • Support and Coordinate with Support Teams in incident/ problem investigation and resolution.
  • Ensure daily and periodic statistics and reports are timely submitted.

Requirements:
  • Minimum 1-year experience working as an On-site Support/Desktop Engineer.
  • Must be a Singaporean due to the security level of the work location and client project.
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Others, Science & Technology or equivalent.
  • Preferably to have one or more of the following Technical Skills: Unix, SQL, Basic JAVA, Basic MQ.
  • Ability to perform 24x7 support there will be a 12-hour shift roster.


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