Contract Type:

Permanent

Location:

Singapore, Singapore

Date Published:

10-Jul-2026

Salary:

We're working with Singapore government agencies on large-scale digital transformation programmes that are reshaping how public officers, businesses, and citizens interact with government services. These are multi-year, system-level initiatives - moving legacy processes onto integrated, modern platforms. We're looking for senior design leaders to shape experience strategy and drive design outcomes at a programme level, working closely with product, engineering, operations, and policy stakeholders. What you'll be doing

• Own the end-to-end experience vision across complex, multi-stakeholder systems - ensuring key user journeys are coherent, usable, and consistent across products and touchpoints
• Translate complex policy, technical, and operational challenges into clear design vision, principles, and direction
• Establish and evolve design standards, frameworks, and quality bars across the programme - from discovery through delivery and post-launch iteration
• Lead discovery research (interviews, workshops, usability testing) and translate insights into actionable design strategy
• Build and steward reusable design systems/patterns that let teams scale solutions faster
• Strengthen measurement frameworks to demonstrate design's impact on user outcomes and operational performance
• Mentor and develop designers, building internal design capability and a strong, collaborative design culture
• Partner with senior stakeholders across product, engineering, operations, and policy to align design decisions with organizational goals

What we're looking for

• 8-15+ years of experience in UX/service/product design or design strategy, with a track record of leading end-to-end design from discovery through delivery at scale
• Experience in regulated or complex environments (government, healthcare, financial services) strongly preferred
• Strong systems/service design thinking - comfortable connecting user needs, operations, policy, and technology
• Experience building design capability, standards, or practices that scale across an organization
• Advanced proficiency in Figma, Miro, and project management tools (e.g. Jira)
• Strong grounding in design principles, typography, and accessibility standards (WCAG)
• Excellent stakeholder management, facilitation, and communication skills
• Genuine motivation to work on public-good, public-sector impact at scale

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