• Competitive
  • Singapore
  • Permanent, Full time
  • Citibank NA
  • 2018-07-19

GF Investigator

GF Investigator

  • Primary Location: Singapore,Singapore,Singapore
  • Education: Bachelor's Degree
  • Job Function: Security
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18020280


Description

Job Description
  • The Investigator is a much-needed position to the business in deterring fraud and pursuing criminal elements targeting Citi products and our customers. The investigator provides timely intelligence in support of risk modeling, fraud policy and formula development. Investigators are integral to fraud prevention for their following skills and specializations: analysis, product and operational knowledge, understanding of criminal law and the judicial process, supportive contacts in law enforcement and the industry, field investigative and interviewing skills. The business fraud policy and operational units see the CSIS Investigator as providing timely, accurate and formulated intelligence back to the business in support of fraud preventative decisions that reduce our losses, protect our customers and safeguards the integrity of our products.
Duties and responsibilities include, but are not limited to:
  • Responsible for developing and adding value to investigative referrals through the enhancement, analysis and the compiling of other pertinent information from a variety of sources both internal and external to the business;
  • Conduct proactive case investigations from initiation to a successful conclusion, including field work, interviews and law enforcement (LE) collaboration as required;
  • Providing timely fraud preventive intelligence back to the business in the form of written reports;
  • Providing deterrence through the aggressive pursuit of criminal elements, the arrest of suspects and dismantling of criminal organizations, and the recovery of losses through court restitution, property or direct payment by suspects;
  • Responsible for building external relationships with law enforcement, industry peers and other sources of support in an effort to establish partnerships and areas of support that enhance the ability for timely intelligence, prosecution and asset recovery;
  • Establish and project a leadership role in the industry for intelligence, coordination and investigative efforts;
  • Responsible for engaging with internal and external suspects, witnesses and third parties through interview, evidence collection and forensic examination;
  • Project an authoritative, professional demeanor and be able to diffuse complex, sensitive situations;
  • Be responsible for representing Citi in criminal and civil court matters;
  • Must be knowledgeable of the Citi product, operation and processes in order to provide accurate and supportive legal testimony;
  • In coordination with appropriate Citi entities (e.g. Legal), negotiate towards restitution of fraud loss and the prosecution of criminals targeting Citi;
  • Possess good communication (oral and written) and people skills;
  • The position may include preparing and providing formal training, as well as interacting with external parties on complex, sensitive issues;
  • Be proficient on the account maintenance platforms, document retrieval processes and understand business referral processes, support units and policies; and
  • Be proficient in the submittal of case intelligence through the CSIS case management platform and be required to prepare formal written reports, spreadsheets and analytical intelligence reports.


Qualifications
  • 10 years financial and/or law enforcement investigative experience;
  • College level education preferred or equivalent work experience;
  • Willingness to travel both domestically and internationally;
  • Proficiency in office skills: computer, typing, MS Office Word and Excel;
  • Knowledge of financial products, frauds and trends;
  • A strong understanding of applicable government statutes as they relate to financial crimes and a proficient knowledge in applying these laws to said crimes for proper adjudication of offenders;
  • Excellent communication and personal skills needed for marketing casework and obtaining cooperation of other parties;
  • Proficient report writing skills needed to communicate intelligence for the business and law enforcement action;
  • Must be self-sufficient with the ability to work independently in the field; and
  • Able to multi-task by carrying a diverse caseload.
Singapore Singapore Singapore SG