• Competitive
  • Singapore
  • Permanent, Full time
  • Charterhouse Partnership Singapore
  • 17 Sep 18

Client Services Manager (Custodian/Securities service)– AVP/VP level

Our client is an established Banking Institution with strong presence in Asia Pacific is looking to hire a Client Service Representative to provide client service support to internal and external clients across Asia.

The successful candidate will transversally pilots the client experience across the entire organisation by understanding the client’s business and service expectations and translating this into service delivery requirements for all of the teams responsible for service delivery. You will ensures that all the client’s touch-points across the company are optimized by ensuring each person responsible for each touch-point understands the big picture of the client and his/her role in impacting the client’s experience.

Additionally, you will manages service reviews with the client to ensure the ongoing satisfaction with the service delivery and identifies and oversees the actions that should be taken either within the client or within the company to ensure continuous improvement and ever greater satisfaction.

To qualify, individuals must possess:
- Bachelor qualified
- Minimum 5 years of relevant experience in client service
- MUST have experience in securities services / custodian / asset management 
- Demonstrated track record in managing Global and Regional stakeholders
- Excellent communication skills
- Strong analytical skills and ability to work independently and in a team

Please contact Angelica DY at 6950 0387or angelicad@charterhouse.com.sg for a confidential discussion

EA License No: 13C6338 | Registration No. R1110125

Only successful candidates will be notified.

About Charterhouse

Charterhouse is a boutique executive search firm with footprints in Asia, Australasia and the Middle East. We offer professional and bespoke contingency and retained search services across a variaty of industrial sectors.

For more information on how we can help you, give us a call for a confidential discussion at (65) 6435 5600.

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