The role supports effective management of Compliance risks by p erforming Level 1 e-communications surveillance, monitoring and testing, and case follow-up, while supporting surveillance improvements and secondary compliance activities .

Job Responsibilities

1. E-Communications Surveillance (Core Responsibility)

• Perform Level 1 review of surveillance alerts, including initial triage, filtering, and identification of potential issues across email, chat, and voice channels
• Follow up with front office or relevant staff to obtain clarifications on flagged communications, including tracking and monitoring cases, breaches, and remediation actions, ensuring timely closure

2. Monitoring & Testing

• Perform sample reviews of communications as part of periodic monitoring and compliance testing processes
• Identify and record exceptions, control gaps, and potential policy breaches, including use of non-approved communication channels
• Support preparation of surveillance reports, including summaries of findings and key issues identified

3. Surveillance Support & Improvements

• Support maintenance of keyword libraries, alert parameters, and surveillance scenarios
• Highlight recurring issues or false positives, and suggest practical improvements to enhance monitoring effectiveness
• Assist in reviewing adherence to approved communication channels requirements, including record-keeping and monitoring expectations

4. Compliance Support (Secondary)

• Support day-to-day compliance queries from business units (non-legal)
• Support compliance team in training, awareness, and ad hoc tasks/projects

Job Requirements

• Degree holder; compliance-related qualifications are advantageous
• 1-3 years of relevant experience, preferably in compliance monitoring or surveillance within a bank or financial institution
• Hands-on experience in e-communications surveillance (Level 1 and/or Level 2) is strongly preferred
• Familiarity with alert review, case handling, and escalation processes
• Awareness of risks relating to unapproved communication channels and record-keeping requirements
• Working knowledge of SFA, FAA and banking regulatory requirements in Singapore is a plus
• Strong attention to detail with good analytical and investigative skills
• Able to follow structured processes, document clearly, and handle high-volume review work
• Practical, disciplined, and able to work independently within defined frameworks

(This is a 12 months contract role)