Helpdesk Associate (Facilities Management)

CBRE Warsaw, Poland

Posted 8 days ago Permanent Competitive

CBRE Global Workplace Solutions (GWS) is part of CBRE Group, which employs over 140,000 people worldwide. We provide fully integrated real estate, facilities management, and technology solutions for owners, occupiers, and investors across the globe.

As a global provider of integrated FM services and corporate real estate services, GWS operates in 48 countries, creating stable and safe working environments for our clients and their teams. We focus on comprehensive facility maintenance and efficient infrastructure management, supporting organizations in their daily operations. Thanks to the expertise of our specialists and modern tools, we ensure efficient, predictable, and responsible property management throughout the entire lifecycle of real estate assets.

About the Role:

Join our team as a CBRE D&T Help Desk Associate and become a key player in providing exceptional customer service. You will be responsible for handling a high volume of inbound calls, outbound calls, and emails, recording detailed and accurate information. This role provides end-to-end support to resolve customer inquiries or concerns.

What You'll Do:

Act as a primary contact for customers and staff.
Troubleshoot and resolve complex technical issues.
Maintain accurate records of interactions with customers and recurring problems.
Identify needs, process improvements, opportunities, and weaknesses within the department and team to ensure efficient service.
Promote, develop, and maintain strong relationships between departments and with customers.
Coach and mentor helpdesk team members, providing guidance and support.
Identify training needs to ensure the staff is educated to achieve business needs.
Gather and analyze data to identify and solve complex, novel problems. May recommend new techniques.
Impact your team and collaborate with other teams whose work is closely related.
Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You'll Need:

High School Diploma with 3-4 years of job-related experience in customer service.
Fluent English.
A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
Advanced organizational skills with an inquisitive mindset.
Ability to evaluate and communicate unusual and complex content in a concise and logical way.
In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

What We Offer:

Fully onsite role based in our client's office.
Supportive Team.
Possibility to learn and grow further with CBRE GWS.
Being a part of an interesting international project within a dynamic and fast-growing company.
Benefits package including private medical care, co-participation in a sports card program, and life insurance.

Job ID 281568

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