Job description

Business type

Types of Jobs - IT, Digital et Data

Job title

Senior Support Analyst, Information Technology M/F

Contract type

Permanent Contract

Management position

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Region: Selangor - Malaysia
Working Hours: 6AM - 2AM (3 Shift : 6AM - 3PM / 9AM - 6PM / 5PM - 2PM)

What will you do?

Primary Responsibilities
• Performs Local IT daily activities as per checklist accurately and timely.
• Local IT support daily activities:
-Incident resolution escalated by IT Helpdesk
-Manage incidents/service request related any hardware and software use by CACEIS Malaysia users within SLA
-Provide technical support for Townhall, Job Fair and meeting/training rooms setup
-Deployment and movement of physical assets
-Asset management (inventory update, tracking etc, reconciliations)
• Ensuring the team KPI/KQI's are met as per incident SLA
• Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition
• Support DRP/BCP requirement in the organization
• Analyse and escalate issues if required to Support teams for resolutions.
• Develops and maintains technical procedures and user guides.
• Ensure appropriate communication to users on any issue arise.
• Communicate and follow up regularly with the service providers whether internally or externally on any issues arise.
• Troubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software faults.
• Ensure daily activities performed in accordance with CACEIS Malaysia Compliance and Audit guidelines.
• Keep records of all IT assets (receiving, faulty, repairing, relocate)
• Participate into the resolution and follow up of any items identified by the Audit.

Other responsibilities:
• Will work on multiple assignments at any one time.
• Ad-hoc projects are assigned on a regular basis as part of the individual objectives and development plans.
• Assist Manager and management team in any technical matters
• Acting as a backup for Manager whenever necessary.
• Management of Purchase Orders for IT equipment
• Management of IT equipment invoicing and ensuring payments are closed.

#LI-KP1

Supplementary Information

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position location

Geographical area

Asia, Malaysia

City

Putrajaya

Remote work

unauthorized

Candidate criteria

Minimal education level

Bachelor Degree / BSc Degree or equivalent

Academic qualification / Speciality

Bachelor Degree in Computer Science or any related fields

Level of minimal experience

3-5 years

Required skills
• Strong communications skills. Initiative, Adaptability.
• Attention to detail
• Ensure that our procedures and documentation is up to scratch
• Functional/technical skills
• Priority Setting / Sense of urgency
• Ability to work in a pressured environment
• Team work and cooperation
• Customer oriented
• Good troubleshooting skill
• Ability to work in fast pace environment
• Willingness to learn

Technical skills required
• Desktop, MS Windows, Citrix, Printers, telephony management and MS Office applications, Outlook/ Messaging
• Basic knowledge of network management
• Basic knowledge of Active Directory
• Expert in MS Excel, PowerPoint
• Basic knowledge in MS Visio

Languages

English