About the Role

We are looking for an experienced and driven Project Manager to join our team. This role sits at the heart of a fast-moving, distributed delivery environment spanning multiple markets across the Asia Pacific region. You will be responsible for planning, coordinating, and delivering technology initiatives that directly support consumer servicing operations including digital self-service platforms, CRM systems, contact centre solutions, and conversational AI capabilities.

You will work closely with cross-functional stakeholders including business owners, product teams, engineering squads, and regional leadership to ensure projects are delivered on time, within scope, and to the expected quality standard.

Key Responsibilities

Project Delivery

• Lead end-to-end delivery of technology projects across the portfolio, from initiation through to post-implementation review
• Define and maintain project plans, milestones, resource plans, and delivery roadmaps
• Manage project scope, schedule, budget, risks, issues, and dependencies proactively
• Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines
• Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews

Stakeholder Management

• Act as the primary point of contact for project-related communications with business and technology stakeholders
• Prepare and present clear status reports, dashboards, and executive updates
• Build and maintain strong working relationships with regional and global stakeholders
• Manage expectations across multiple competing priorities and escalate appropriately

Governance & Process

• Ensure projects adhere to agreed governance frameworks, change management processes, and audit/compliance requirements
• Maintain project documentation including charters, RAID logs, decision registers, and retrospective outputs
• Support continuous improvement initiatives to enhance team delivery capability and ways of working
• Champion Agile best practices and coach team members where needed

Requirements

Must Have

• Minimum 10 years of project management experience, with a proven track record of delivering technology or digital transformation projects
• Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex between Agile and waterfall delivery models based on context
• Demonstrated ability to work in complex, fast-paced environments with multiple concurrent initiatives
• Experience managing cross-functional and geographically distributed teams
• Excellent communication, facilitation, and stakeholder management skills
• Strong analytical and problem-solving skills; comfortable working through ambiguity
• Proficiency in project management and collaboration tools (Jira, Confluence, MS Office suite)

Preferred

• Financial services industry experience - banking or insurance sector strongly preferred
• Exposure to consumer-facing technology platforms such as digital servicing portals, CRM systems, contact centre platforms, or chatbot/AI solutions
• Familiarity with vendor management and third-party integration delivery
• Experience working within a regulated environment with compliance and audit obligations
• Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent