Job description

1. Write and refine UX copy for product interfaces in both English and Chinese - including UI text, microcopy, notifications, error messages, and onboarding flows - ensuring clarity, consistency with brand voice, and a smooth user experience.

2. Work cross-functionally with product managers, UX designers, and frontend developers throughout the product development cycle - shaping UX copy in PRD and UED reviews, refining and finalizing the wording, and ensuring it ships as intended.

3. Create and maintain product documentation in both English and Chinese - including product introductions, user manuals, integration guides, API/SDK references, tutorials, and best practices - to help users quickly understand and adopt our products.

4. Work closely with product and development teams to document new features and updates, and proactively monitor product changes to identify and close documentation gaps, keeping all content accurate, up to date, and complete.

5. Lead the strategy and architecture of the documentation center - information architecture, content standards, style guides, and quality metrics - and use data and customer feedback to keep improving content performance.

Job Requirement

1. BA/MA degree in English/Chinese, Communications, Linguistics, Computer Science, or a related field

2. Strong writing skills with a proven record in UX copywriting and product/technical documentation, backed by at least 1-2 years of relevant experience

3. Full professional proficiency in both English and Chinese

4. Familiarity with information architecture and content strategy; experience building or optimizing a documentation center or help center is a plus

5. Proactive and self-motivated with a record of timely delivery of requests