298529 - CDI - Senior Operations Manager H/F

  • Selon profil et expérience
  • Luxembourg Luxembourg Luxembourg LU
  • Permanent, Full time
  • Axa Investment Managers
  • 16 Aug 18 2018-08-16

We are an active, long-term, global, multi-asset investor focused on enabling more people to harness the power of investing to meet their financial goals. By combining investment insight and innovation with robust risk management we have become one of the largest asset managers in Europe, managing €746bn in assets as of the end of 2017. We employ about 2,400 people around the world and operate out of 21 countries.

Job Purpose:

  • Coordinate the communication between our outsourced service providers and our internal business units.
  • Ensure a robust, efficient operational model is in place to mitigate risk while providing a positive client experience.

Key Accountabilities:
-Support the Head of Operations for Luxembourg liaise with internal departments as a point of expertise / escalation
-Lead the oversight on the Shareholder tax production (Austrian, Belgian, Swiss, UK etc.)

In relation to product change :
-Act as leader of the team overseeing the quality of service provided by our outsourced partners
-Perform and enhance where required the internal processes, controls and procedures as well as ensure SLAs with outsourced service providers are reviewed regularly and are up to date to meet our on-going business and regulatory needs

-Contribute and attend Board meetings and internal committees as required
-Contribute and partake in the implementation of new products and or projects related to the business with our outsourced service providers
- Contribute and lead service review meetings, monitor the quality of service delivered by our outsourced service providers to maintain high standards

Role Requirements:

-University degree
- Any additional degrees, qualifications or certifications are a plus

- 5-7 years in the asset management industry (management company, fund administrator, audit firm etc.)
- Experience in dealing with outsourced service providers within a management company is a plus

Knowledge and Skills
-Knowledge of the Luxembourg financial industry and products with some emphasis in derivative products in a UCITS environment
-An understanding of the operations of an asset management company
-Ability to obtain and expand knowledge of operations, developing the requried technical skills / expertise
- Ability to identify risk, reflex to escalate and get support when necessary to bring to a safe conclusion

-Communication skills with the ability to collaborate and work well within a small team
-Client, result and solution oriented
- Ability to monitor and maintain the performance of our outsourced service providers

- English, French is a plus