Technical Support Technician (Enterprise Technology Operations Center Team)
Technical Support Technician (Enterprise Technology Operations Center Team) - Vilnius, Lithuania
Do you like solving technical problems and helping people with their computer issues? Would you like to do it on a global scale, together with various IT teams from all around the world? What about proactively monitoring systems and infrastructure and preventing the issues before they occur? Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen. Better starts and ends with the customer
In this role, you will be part of the Western Union Enterprise Technology Operations Center Team (ETOC) which provides 1st and 2nd level application support services for WU Agents and Partners. ETOC is a single point of contact offering proactive IT infrastructure and critical applications monitoring in order to detect IT issues and prevent service disruptions. We also are actively participating in deployments, fulfilling configurational requests for WU money transfer applications.
For this role, you need to have analytical thinking, be interest in IT & technical troubleshooting, have a customer-oriented approach. Fluency in English and the ability to work in a fast-paced, deadline-driven environment is desired. A degree or certification in computer science or similar studies is a plus. Join us, and let's move money for better
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
Annual base salary gross: 12,320.00 - 21,121.00 EUR
The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, and competencies. The salary is one component of Western Union's total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!