Description and Requirements

Position Summary

The IT Lead for the Policy Servicing ART is responsible for driving delivery execution, business solution alignment, stakeholder engagement, vendor oversight, and team leadership across the Policy Servicing portfolio.

This role acts as the primary bridge between Business, Operations, Product Management, Technology, and Delivery teams to ensure successful execution of initiatives that support policy servicing operations and customer experience.

The role works closely with dedicated Technology Leads, Architects, Engineers, Product Managers, and Business stakeholders to translate business needs into effective technology solutions while ensuring predictable delivery, operational continuity, and strategic alignment.

(Key Responsibilities)

Delivery Management

• Own end-to-end delivery accountability for the Policy Servicing portfolio.
• Manage roadmap execution, delivery commitments, milestones, dependencies, risks, and escalations.
• Ensure successful delivery of projects, enhancements, regulatory initiatives, and operational improvements.
• Establish and maintain delivery governance and reporting mechanisms.
• Drive continuous improvement in delivery predictability, quality, and efficiency.

Business Analysis & Solution Alignment

• Partner with business stakeholders to understand strategic objectives, operational challenges, and customer needs.
• Lead business requirement analysis and ensure clear translation into solution requirements.
• Facilitate discussions to define target operating processes and business capabilities.
• Ensure solutions are aligned with business value and operational objectives.
• Support prioritization and business case development.

Solution Design Governance

• Collaborate with Solution Architects and Technology Leads to shape solution approaches.
• Ensure proposed solutions satisfy business requirements, operational considerations, and delivery constraints.
• Drive alignment across dependent applications and business processes.
• Support architecture and design decision-making through business and operational insights.

Stakeholder Management

• Serve as the primary IT contact for business executives, operations leaders, and key stakeholders.
• Build trusted partnerships across Business, Operations, Technology, Security, Infrastructure, and Vendor organizations.
• Provide clear communication regarding delivery progress, risks, issues, and strategic recommendations.
• Facilitate alignment among diverse stakeholder groups and drive decision-making.

Team Leadership

• Lead and mentor a diverse team consisting of Business Analysts, Delivery Managers, Technology professionals, and vendor resources.
• Foster a collaborative, customer-focused, and Agile culture.
• Support talent development, succession planning, and capability building.

(Required Skills)

Soft Skills

• Strong stakeholder management and communication skills across Business, Operations, and IT organizations
• Proven leadership experience managing cross-functional teams and large-scale delivery initiatives
• Strong business analysis capability with the ability to translate business requirements into technology solutions (+15 years)
• Experience facilitating executive-level discussions, decision making, and conflict resolution

Hard Skills

• Insurance industry experience with deep business domain knowledge in Policy Servicing (Premium Collection, Policy Maintenance, Billing, Customer Service) (+15 years)
• Hands-on experience leading system enhancement, transformation, or modernization initiatives within Policy Servicing platforms (+8 years)
• Experience in solution design, system development lifecycle, production support, and application maintenance (+8 years)
• Strong understanding of enterprise application architecture, system integration, and API-based solutions
• Knowledge of Agile/SAFe delivery, SDLC governance, incident management, and production operation management

(Preferred Experience)

• Experience managing offshore and global delivery teams
• Experience driving large-scale transformation and modernization programs
• Experience supporting executive governance and strategic planning activities

(Language)

Japanese: Native level

English: Business level

福利厚生

メットライフ生命では、ワークライフバランスと社員の心身の健康を促進する福利厚生を提供しています。社員はフレックスタイム制度、年次有給休暇、特別連続休暇、リフレッシュ休暇等の休暇を利用できます。また、社会保険や団体保険の他、旅行や英会話教室で使える割引も提供しています。柔軟に働けるよう、オフィス勤務と在宅勤務を組み合わせた勤務形態の導入や、短時間勤務制度、また柔軟性のあるドレスコードなども設けています。

Benefits We Offer

MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.

メットライフについて

メットライフは、グローバルで展開する金融サービス企業です。個人および法人のお客さまがより確かな未来を築けるよう、保険、年金、社員福利厚生給付、資産管理のサポートを提供しています。1868年に創業したメットライフは、世界40以上の市場で事業を展開し、米国、アジア、中南米、ヨーロッパ、中東において業界をリードしています。

メットライフは、New Frontier戦略の一環として、AIを活用し、人を中心に据えた未来を築いています。私たちは、AIを活用して顧客へのサービス向上、地域社会への支援、そして働き方の変革を推進していく中で、好奇心、適応力、そして成長意欲を持つ人材を求めています。メットライフにおいて、AIは、人間の判断力、創造性、継続的な改善を支える責任あるパートナーであり、信頼、インクルージョン、そして長期的な価値の構築に貢献しています。

メットライフ生命は、日本初の外資系生命保険会社として、1973年2月に国内での営業を開始しました。当社のPurpose「ともに歩んでゆく。よりたしかな未来に向けて。」は、メットライフが誇るグローバルネットワークと世界中のベストプラクティスを活かし、お客さまのニーズに応え、地域社会との信頼関係を築くという信念を表しています。

About MetLife

MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.