HELPDESK ENGINEER HELPDESK ENGINEER …

Aptitude Asia
in Hyderabad, Andhra Pradesh, India
Permanent, Full time
Be the first to apply
2000000
Aptitude Asia
in Hyderabad, Andhra Pradesh, India
Permanent, Full time
Be the first to apply
2000000
Posted by:
William Chan • Managing Consultant - Recruiter
Posted by:
William Chan
Managing Consultant - Recruiter
Exceptional Customer Focus Sunshine Technical Customer Service Delivery

RESPONSIBILITIES:

  • Build an in-depth understanding of the Enterprise Workplace Roadmap, its operations, processes, and tools.
  • Partner with Tech Bar leads on key strategies being formulated i.e. mobile, hardware, collaboration, and productivity applications to enhance user experience / to build out a robust Tech Bar programme locally, and where required global alignment with peers
  • Work on solidifying the vision, pilots, build-out and continual service improvements including end-user satisfaction
  • Facilitate and support Tech Bar schedule, events to conducting demos and managing loaner equipment program and associated operations


REQUIREMENTS:

  • 5- 7 years of experience in technology operations and or support experience highly desired
  • Experience in investment banking technical environment is a plus including providing executive and concierge-level service
  • Experienced in dealing with high touch users such as Traders, CIO’s and senior executives
  • Executive / Front Office / VIP Financial technical support experience a plus
  • Built strong relationships with clients and ensuring the services provided are of quality
  • Strong people/client-facing skills, agile thinking and a knack for problem-solving
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues

 

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