Responsibilities

• Manage end-to-end FIX connectivity for clients and exchange or venue-side connections, including drop copy and gateways across Fidessa and Broadridge.

• Provide senior-level cash equities trading technology support and act as an escalation point for trading desk and FIX client issues.

• Manage market data feeds and coordinate timely resolution of reliability or data issues.

• Elicit, document, specify, and prioritize business and technology requirements between the trading desk and technology teams.

• Plan and coordinate BAU change projects and platform enhancements using JIRA within a sprint-based workflow.

• Support APAC market activity across Australia, New Zealand, Japan, Singapore, Hong Kong, Korea, and Taiwan, including trading and regulatory considerations.

• Collaborate with the Sydney-based BAU lead and wider APAC technology team to manage priorities and capacity.

• Evaluate, adopt, and advocate for AI tooling where it improves support quality, incident resolution speed, or operational efficiency.

Qualifications and Skills

Required

• 8-10 years of experience in front office trading technology support within cash equities.

• Deep Fidessa expertise, including configuration, FIX session management, troubleshooting, and user support.

• Strong FIX protocol knowledge across client-facing and exchange or venue-side connectivity.

• Experience using Broadridge in a trading technology context.

• Familiarity with market data platforms and market data issue resolution.

• Business analysis skills, including the ability to elicit, document, and clearly specify requirements.

• Experience working in a JIRA-driven, sprint-based team without requiring a formal agile framework.

• Solid understanding of APAC cash equities markets, microstructure, and operational norms.

• Curious mindset with demonstrated interest in applying emerging tools, including AI, to day-to-day technology and support work.

Preferred

• Hands-on experience configuring UL COMS rules in the Broadridge ITiviti Order Management System (OMS).