RBWM Programme Manager - HSBC Operations, Services and Technology

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • HSBC
  • 21 Aug 18 2018-08-21

RBWM Programme Manager - HSBC Operations, Services and Technology

Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. HOST combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high caliber professional to join our team as RBWM Programme Manager .

Principal responsibilities

  • Responsible for programme management for ASP Retail Banking and Wealth Management programme
  • Managing complex projects or programmes of USD 20m to 50m annualized budget, cross multiple business areas, disciplines and geographies, with key impacts on revenue, profitability or reputation.
  • Interact with senior business and Information Technology Project Management and stakeholders to ensure alignment with the business's growth strategy.
  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
  • Building a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving
  • Facilitating discussion, decision making, and conflict resolution
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Produce effective user story backlog and sprint progress reports to keep management apprised of delivery status, major issues, scope changes, resource changes and milestone achievements or misses
  • Ensure that problems are managed, and escalated efficiently with the minimum disruption to the business.
  • Adopt and Share standards, tools, best practices, principles for cost, quality and productivity improvement.
  • Provide support to Information Technology Project Management where necessary
  • Maintain and ensure due observance of HSBC Internal Control Standards, including the timely implementation of recommendations made by internal and external auditors and external regulators.
  • Ensure awareness of compliance requirements and implementation of Group Compliance Policy.
  • Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with Group Operations Functional Instruction Manual.
  • Develop a good level of understanding of the appropriate business systems of the Group and their associated Information Technology project management requirements.

  • University degree in Computer Science or related disciplines is preferred.
  • Good experience on programme management experience and Subject Matter Expertise knowledge, project delivery management methodologies and tools
  • Extensive experience in Information Technology or banking or risk areas with proven track record on managing Retail Banking and Wealth Management programme, preferably in a global environment
  • Clear understanding of the drivers of cost and the relationship with business benefits
  • Ability to communicate complex subjects clearly.
  • Ability to lead and manage extremely complex project implementation
  • Ability to lead an offshore based project delivery team.
  • Ability to work on own initiative and under pressure
  • Strong sense of ownership and accountability
  • Proactive and self motivated approach, with the ability to work well as part of a team
  • Effective communication skills in spoken and written English
  • Good presentation and negotiation skills
  • In depth and extensive experience of Information Technology development life cycle, process management, reporting and communications
  • Good understanding of DevOps and Agile methodology
  • Experience in team and department transformation planning and execution journey
  • Previous working experience in fund administration or bond administration, fund accounting and valuation, securities custody and clearing systems applications is preferred
  • A certification of Project Management Professional and Scrum Master certification such as CSM, PSM I is an advantage.
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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