Citi's Private Bank is looking for a Client Onboarding Analyst to manage end-to-end account opening and maintenance operations for high-value private banking clients across multiple regions. In this role, you will work at the intersection of client service, credit documentation, and regulatory compliance - collaborating with business, legal, AML, and compliance teams to deliver a seamless and controlled onboarding experience. Your work directly supports the integrity of Citi's client onboarding framework and contributes to ongoing transformation initiatives that strengthen operational controls at scale.

Responsibilities

• Manage end-to-end private bank client onboarding activities, including account opening, account maintenance, and credit-related documentation review, in line with internal guidelines and procedures.
• Conduct structured reviews of client entity structures and coordinate account maintenance requests by facilitating workflows across teams in multiple regions.
• Review credit documentation - including Guarantees, Charges, ISDA agreements, and related instruments - to ensure accuracy and compliance with required standards.
• Engage directly with business, AML, compliance, and legal stakeholders to support client onboarding, guide process implementation, and provide subject matter expertise as needed.
• Identify and close process gaps that affect data quality, establishing controls that ensure accurate and timely regulatory reporting.
• Participate in UAT testing for system enhancements and support smooth production rollouts, contributing to the ongoing transformation of onboarding controls.
• Contribute to data remediation exercises that improve system data quality and strengthen the accuracy of regulatory reporting outputs.
• Assess risk considerations in day-to-day decisions, escalating control issues transparently and upholding compliance with applicable regulations and internal policies.

Required Qualifications & Skills

• 3 to 4 years of experience in private bank client onboarding operations, covering account opening, account maintenance, or credit documentation review.
• Demonstrated ability to review and interpret credit documents, including Guarantees, Charges, and ISDA agreements, with a high degree of accuracy.
• Proficient in Microsoft Excel, including data analysis; experience with Excel Macro or VBA is strongly preferred and considered essential for this role.
• Clear and effective communicator, able to coordinate with internal and external partners across different regions and functions.
• Able to manage multiple concurrent deliverables in a structured, high-volume environment while maintaining quality and meeting deadlines.
• Able to meet business objectives without compromising on risk controls, and comfortable working under pressure to convert challenges into solutions.
• Fluent in written and spoken English; available to work staggered hours, shifts, weekends, or public holidays as required by operational needs.

Beneficial Skills & Qualifications

• Proficiency in Cantonese and/or Mandarin is highly recommended, given the regional scope of the role and the client base served.
• Prior exposure to AML, compliance, or legal onboarding frameworks within a private banking or wealth management environment.
• Experience participating in system UAT cycles, process improvement projects, or strategic program rollouts within a financial services setting.
• Bachelor's degree or equivalent professional experience in a relevant field such as finance, banking, or business administration.

What We Offer

At Citi, you will join a team that operates at a global scale, working on meaningful onboarding transformation programmes that directly impact how private banking clients experience Citi's services. This is a role where your contributions are visible, your development is supported, and your ability to grow into a subject matter expert is actively encouraged.

• A hybrid working model with 3 days in the office and 2 days working remotely, providing flexibility alongside structured team collaboration.
• Exposure to complex, cross-regional onboarding operations and credit documentation processes that build deep, transferable expertise in private banking.
• The opportunity to contribute to strategic transformation programmes and system enhancements that shape how client onboarding is delivered across Citi's Private Bank.
• Access to continuous learning and on-the-job development, with clear pathways to grow your knowledge across products, processes, and stakeholder environments.
• A performance-driven team culture that values accuracy, accountability, and professional growth, where your work has a direct impact on client experience and operational quality.
• Collaboration with senior stakeholders across business, legal, compliance, and AML functions, giving you broad visibility and the chance to develop as a recognised subject matter expert.

Apply today to bring your private bank onboarding expertise to a global team where precision, client focus, and professional development go hand in hand.
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Job Family Group:
Customer Service
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Job Family:
Institutional Client Onboarding
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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