About the RoleWe are seeking a reliable and customer-focused Desktop Support Engineer to provide Level 1 and Level 2 technical support to end users across the organisation. This role is critical in maintaining smooth day-to-day IT operations, resolving hardware and software issues efficiently, and delivering an excellent user experience.

Key Responsibilities

• Provide Level 1 / Level 2 IT support to end users (on-site and remote)
• Troubleshoot and resolve hardware, software, and network issues
• Manage desktop/laptop setups, installations, and configurations
• Support Microsoft Windows, O365, Outlook, Teams, and enterprise applications
• Handle user account management (Active Directory, password resets, access control)
• Maintain IT asset inventory and documentation
• Escalate complex issues and work closely with internal IT teams/vendors
• Ensure high-quality service aligned with SLA requirements

Required Skills & Experience

• Diploma or above in Information Technology, Computer Science, or related field
• Fluent in English and Chinese
• 3-5 years of IT support experience
• Strong knowledge of Windows OS, O365, and basic networking, Active Directory & IT troubleshooting
• Excellent communication and problem-solving skills
• Ability to work independently and under pressure
• Immediate availability is highly preferred.

What You Need to Do Now

If you're interested in this role, click Apply Now" to submit an up-to-date copy of your CV.
Alternatively, you may contact Christine Lau at christine.lau@hays.com.hk / WhatsApp: +852 6228 4705