IT Service Management Director - Global Insurance Group IT Service Management Director - Global Insurance  …

Aptitude Asia
in Hong Kong
Permanent, Full time
Last application, 17 Nov 20
Excellent
Aptitude Asia
in Hong Kong
Permanent, Full time
Last application, 17 Nov 20
Excellent
Our client is a leading insurance group looking for an experienced IT service management professional to oversee the governance and improve the prodcutivity for APAC.

Responsibilities:

  • Accountable for leading the management of IT Service Management function including incident management, problem management, change management, release management etc.
  • Improve service delivery process by transformation, metrics and reporting
  • oversee process to ensure the SLA and OLA meet the standard and aligne with compliance

Requirements:

  • Degree in Computer Science or related discipline
  • 10+ years of experience in end user support or IT service management functions
  • Strong knowledge of ITIL framework and transformation project expreince
  • Hands-on experience in running support using ServiceNow
  • Excellent communication and stakeholder management skills
  • Experince with implementing IT service management solutions
  • Experience in insurance or financial industries

 

To apply, please send your CV to nicky@aptitudeasia.com

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