Consumer Bank - Cards Client Experience and Control Manager Consumer Bank - Cards Client Experience and  …

Citi
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Citi
in Hong Kong
Permanent, Full time
Be the first to apply
Competitive
Citi
Consumer Bank - Cards Client Experience and Control Manager
Responsibilities
  • Support in implementing internal policy procedure and regulatory requirement to ensure compliance
  • Conduct periodic process monitoring to ensure controls are executed properly and timely
  • Responsible to prepare and maintain various reports and MIS for periodic internal or external reporting
  • Coordinate with relevant stakeholders to enrich existing &/or develop new process to enhance client experience

Qualifications:
  • 2-5 years relevant experience
  • Knowledge of financial services industry
  • Strategic mindset that closely follows latest trends in own field and adapts them for application within own job and the business
  • Knowledge of partner management, business development, and planning
  • Ability to make judgments and offer solutions based on analytical thought comparing and selecting complex alternatives
  • Analytical ability with interpretive thinking will be required
  • Applies ingenuity and creativity to problem analysis and resolution for complicated and/or unique situations
  • Consistently demonstrates clear and concise written and verbal communication
  • Excellent interpersonal, written and verbal communication skills and the ability to communicate and influence at all levels
  • Demonstrated ability to develop materials including presentations for senior leadership
  • Extremely high level of attention to detail
  • Demonstrated ability to interact and work with leaders across the organization
  • Excellent organization skills, with the ability to work under pressure and prioritize within tight deadlines
  • Ability to work as part of a team, with a high degree of collaboration with cross functional teams
  • Ability to influence and challenge conventional thinking
  • Excellent project management skills

Education:
  • Bachelor's/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:
Product Management and Development
Job Family:
Product Strategy and Planning
Time Type:

Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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