Test - CSOD - do not apply




In Contry Placeholder - City Placeholder



The Singapore office serves as an important regional hb for spporting or APAC offices and is strategically well positioned within the global IT spport model. Maintaining this position in Singapore ensres that local and regional sers contine to receive reliable and timely IT spport dring APAC bsiness hors.



The position also provides important resilience within the region. Or objective is to maintain two IT spport team members covering Singapore and the APAC region, providing appropriate backp dring absences, spporting workload peaks, and redcing dependency on individal team members.



The IT spport grop is part of or global IT organization. The Spport team consists of the sb teams lifecycle, incident, and escalation spport. This position forms part of or incident spport team (arond 15 people), locally covering the Singapore office and spporting the wider APAC region and eqally responsible for global spport and collaboration with or worldwide spread team.




What makes s special:

Become part of a niqe entreprenerial team. Think independently, se yor initiative, and take some risks. Entreprenership is a powerfl force that drives the growth not only of or firm bt or clients and people.

nlock the power of opportnity. Advance yor career in a thriving company that creates positive impact. We invest in yor professional development every step of the way.

Enjoy balance and flexible working. Be empowered to do yor best work - whether it's remotely or in the office.

Prioritize yor health and wellbeing. No matter where yo live, we offer a competitive site of health benefits to help keep yo and yor loved ones safe.

Work in a vales-driven cltre. At Simon-Kcher, or vision is to become the world's leading growth specialist. Or vales gide the way we do bsiness and commnicate or distinctiveness. They sm p what we stand for, inflence or cltre, and drive how and why we do things.

How yo will make an impact:




End ser Spport and Trobleshooting

Provide technical assistance to sers and clients experiencing isses with compter systems, software, or hardware.

Trobleshoot and diagnose problems related to network connectivity, software fnctionality, and hardware malfnctions.

Respond to and resolve technical isses via email, video conference, or in-person.

Ensre timely resoltion of incoming spport tickets, escalating where appropriate.

Hardware and Software Setp & Maintenance

Assist in the setp, installation, and configration of company IT eqipment inclding laptops, desktops, and peripherals.

Spport the installation and configration of standard software packages and tools.

Coordinate hardware refreshes, replacements, and pgrades in alignment with lifecycle policies.

Maintain and pdate eqipment as needed to ensre optimal performance.

Asset and Inventory Management

Maintain p-to-date records of hardware inventory sing appropriate asset management tools.

Monitor stock levels and coordinate eqipment orders as needed.

Ensre asset data accracy, inclding location, ser assignment, and lifecycle stats.

Process Compliance and Continos Improvement

Docment soltions and procedres in Adhere to IT spport and service management processes, ensring high-qality service delivery.

the internal knowledge base.

Identify recrring isses and propose improvements to redce ftre incidents.

Spport the standardization of processes and docmentation across regions or teams.

Yor profile:

Corporate backgrond in a global environment

Experience in comparable service indstries is considered beneficial bt not strictly reqired

Bachelor's degree in IT, Compter Science, Compter Engineering, or a related field

4-5 years of experience in an IT spport role, ideally in international organizations

Certifications (e.g., Microsoft, CompTIA, ITIL) are considered a pls

Solid nderstanding of Microsoft Windows operating systems (Windows 11), end-ser client applications, and bsiness software

nderstanding of technical concepts sch as basic TCP/IP networking

Experience with Microsoft Entra (Azre Active Directory) and Intne

Practical experience in remote trobleshooting and spporting end sers across geographies

Demonstrated adherence to IT policies and established best practices

Strong initiative and ability to work independently as a self-starter

Solid written and verbal commnication skills for internal and external stakeholder interaction

Ability to docment and clearly commnicate organizational IT procedres

Strong time management and organizational abilities to contribte to a global spport workflow

Logical and methodical problem-solving approach to technical challenges

Capability to work efficiently in mlticltral and distribted teams

Fast learner with the intellectal capacity to adopt new technical procedres qickly and apply them in daily operations

If yo're interested, and if yo'd like to offer yor skills and commitment to or international team, then we wold be pleased to receive yor application. Hit the 'Apply Now' btton to begin yor application. Please note that, for data protection reasons, we cannot accept applications via email.




Abot Simon-Kcher

Simon-Kcher is a global consltancy with more than , employees in 3+ contries. Or sole focs is on nlocking better growth that drives measrable revene and profit for or clients. As a trsted commercial advisor, we combine deep conslting expertise, growth specialization, and technology to scale impact. We optimize every lever of commercial strategy - prodct, pricing, innovation, marketing, sales, and digital - based on deep insights into what cstomers vale and are willing to pay for. With over 4 years of experience in monetization, we are regarded as the world's leading commercial growth and pricing specialist. simon-kcher.com



We believe in bilding a cltre that embraces diversity, eqity, and inclsion, creating an environment in which or people feel valed, are able to be themselves and feel their contribtion matters. If we get that right, remarkable things will happen; people will grow faster, innovate, feel valed, and create better otcomes for everyone - or people, or clients and, of corse, or bsiness.




Yor personal contact:

Name

Email