Sales Support Specialist
Sales Support Specialist - Paris, France
Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Specialist, Sales Support. Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organisations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen. Better requires process discipline and simplification
You'll be responsible for providing support to the sales force team in France. We'll look to you to proactively provide the necessary sales reporting and client support to allow the sales team to prioritize their time on selling and customer contact. For this role, you'll utilize Microsoft Excel and Salesforce extensively. In addition, you will process client refunds, repurchases and collaborate with the investigation team to ensure quick and timely payment resolutions. Using your keen eye for detail and accuracy, you'll ensure all relevant information is accurate and completed correctly and provide direct client support when needed. You'll be providing customer support through merchandising and promoting Western Union services, to ensure maximum usage and revenue development.
Here are some skills, attributes , and qualifications you will have:
Join us, and let's move money for better
- Experience working with customers preferably in a sales or customer service environment
- Team player, you can establish effective relationships and partnerships with ease
- Strong knowledge in Microsoft Excel, PowerPoint and Word (Salesforce is a plus)
- You must possess at least a high school degree. A university degree is preferred
- Strong written and verbal communication skills in the French and English languages
Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organisation, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.
We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.