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Robert Half Australia

Technical Support Specialist

Robert Half Australia Sydney, Australia
Posted 17 days ago Permanent Competitive
The Company

Join a national law firm with 600+ users across 5 states. This is a fantastic opportunity to gain training and development inside a very well regarded national professional services organization with a social working environment and genuine career development opportunities.

The Role

Due to growth, an Technical Support Specialist role is available. You will be responsible for providing Level 1-3 support (including on site and remote support) across multiple offices.

You'll be providing 1st and 3rd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems.

Responsibilities include:
- Assist in maintenance and support all IT infrastructure hardware and software
- Assisting in application enhancements and hardware rollouts or upgrades
- Supporting Microsoft office 365 suite, windows Active directory, iManage, Azure
- Resolve network scanning & desktop hardware
- Setup and trouble shoot audio visual and video conferencing systems
- Onboarding & off boarding users
- Monitor & responding to helpdesk email/tickets/calls

Required background / knowledge / experience / personal qualities
- Experience working in a legal or professional service environment on the help desk is preferred but not essential
- Excellent written and verbal communication
- Highly organized & strong time management skills
- Willingness to learn and expand IT knowledge
- Customer service focused
- A team player!

Benefits
- Progression - IT is a focus for the business & expanding the team
- Social environment with tenured team members
- Work with cloud based technologies (Azure, AWS, 0365)
- Ongoing Training and development
- Hybrid WFH arrangements 1-2 days

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
Job ID  06800-0012913240-auen
ABOUT COMPANY
Sydney, Australia
HR & Recruitment
Founded in 1948, Robert Half has a long history of connecting opportunities at great companies with highly skilled job seekers. Bolstered by the stren...
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