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Senior Project Manager, Customer Delivery, Calypso

Nasdaq Sydney, Australia
Posted 5 days ago Permanent Competitive
Senior Project Manager, Customer Delivery, Calypso
Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

Customer Success is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the customer experience in how they consume Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Our well-established team is charged with providing expert customer delivery to our major clients in the wider APAC region. The team is comprised of functional and technical experts covering the front, middle, and back office. We are seeking a Senior Project Manager to lead our system upgrades and implementations as part of the Customer Delivery team.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

What You Will Do
  • Track the progress of implementation to meet deliverables and the system go-live date
  • Develop and maintain Project Plan
  • Identify and set appropriate Project Controls
  • Day-to-day management and leadership of the project and the project team. Manage effective transition between project phases.
  • Manage and communicate issues to the customer and internal project teams
  • Work directly with customers to review business/functional/technical requirements, ensuring high-quality delivery of any configuration and/or custom code
  • Coordinate the deliverable of core product enhancements with the PM, Engineering & QA departments to ensure that they fit into the project timelines
  • Monitor and control the overall profitability of various project types (T&M, Fixed Price, Hybrid) to ensure baseline targets are kept or managed accordingly with the regional Customer Delivery Director
  • Work with Sales and the Customer Delivery Director to prepare estimates and project plans for new opportunities
  • Adopt our Delivery Framework and tools on all projects and deliver
  • Management of the internal and external resources involved in the project

What We Expect
  • Minimum 8 years of PM experience in the delivery of projects in an onsite/offshore model to Capital Market clients and Resource Management Experience
  • Ability to scope and convey plans, issues, and concerns to clients and team members in a clear, logical, and concise manner
  • Experience working in systems or business analysis and system design within the capital markets industry
  • Experience in the implementation and support of a Front or Back office system within a Bank, Hedge fund, or Asset Manager
  • A strong demonstrable record of customer service and the ability to manage a multi-location team and deliver projects
  • Must be customer-driven and capable to work within a collaborative team environment focused on providing a high quality of service to the customer
  • Willingness and ability to travel as our implementations take place on our client sites
  • Project Management Certification, including PMP and Agile, is preferred and considered a differentiator

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Our work arrangement is hybrid. You will be coming in to the office at least 2 days per week.

This is a permanent, full time role so candidates should have full working rights in Australia. To be eligible to apply, you must have Australian citizenship or permanent residency status.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Job ID  R0018925
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