Discover your dream Career
For Recruiters
BNY

Senior Associate, Technical Operations, Client Services

BNY Mellon Sydney, Australia
Posted 2 days ago Permanent Competitive
Senior Associate, Technical Operations, Client Services
Overview

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We're seeking a future team member for the role of Tech Ops Manager/ Senior Associate, Client Services Application Support to join our Data and Analytics Australia team. This role is based in Australia - Sydney or Melbourne, HYBRID.

In this role, you'll make an impact in the following ways:
  • Experience in client technology support, with exposure to operating systems, SaaS environments SQL and investment software.
  • Expertise in handling incidents, including critical P1 issues, diagnosing and troubleshooting complex problems escalated by clients during production downtime.
  • Proactively identifying and resolving potential issues to effectively assist customers in overcoming challenges and ensuring seamless operations.
  • Assisting with systems integrations and coordinating activities locally and globally as required.
  • Managing a ticketed query system and maintaining an updated database of inquiries and their resolutions.
  • Updating and managing client-specific technical documents and procedures.
  • Acting as the main point of contact for customers, collaborating with implementation teams and subject matter experts to optimize platform utilization.
  • Generating monthly client service reports, incident reports, and conducting root cause analyses (RCA), consistently meeting operational metrics, KPIs, and customer satisfaction objectives.
  • Developing maintenance plans and schedules for client OS and software upgrades.
  • Coordinating and executing annual Business Continuity Test Plans for APJ clients.

To be successful in this role, we're seeking the following:
  • Bachelor's degree in computer science or equivalent qualification
  • Minimum 4 to 8 years of relevant experience
  • Azure Fundamentals with SQL Knowledge is preferred
  • Preference given to experience in Investment Banking Software with client services expertise
  • Strong communication and interpersonal skills

At BNY, our culture speaks for itself. Here's a few of our awards:
  • America's Most Innovative Companies, Fortune, 2024
  • World's Most Admired Companies, Fortune 2024
  • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score, 2023-2024
  • "Most Just Companies", Just Capital and CNBC, 2024
  • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
  • Bloomberg's Gender Equality Index (GEI), 2023


Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Job ID  56493
ABOUT COMPANY
New York, United States
53400 Employees Investment Banking / M & A
Established in 1784, BNY is America's oldest bank and the first company listed on the New York Stock Exchange (NYSE: BK). Today, BNY powers capital ma...
More Jobs From BNY Mellon
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Lake Mary, USA
5 days ago Full time Competitive
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Pittsburgh, USA
2 days ago Full time Competitive
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Lake Mary, USA
5 days ago Full time Competitive
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Pittsburgh, USA
5 days ago Full time Competitive
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Lake Mary, USA
2 days ago Full time Competitive
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Pittsburgh, USA
20 hours ago Full time Competitive
BNY  Mellon
Senior Associate, Client Service (Treasury Services)
BNY Mellon
Singapore
20 hours ago Full time Competitive
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Manchester, United Kingdom
1 day ago Full time Competitive
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Manchester, United Kingdom
6 days ago Full time Competitive
BNY  Mellon
Associate, Client Service II
BNY Mellon
Pittsburgh, USA
5 days ago Full time Competitive

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.
More Jobs Like This
Fisher Investments Europe
Client Service and Operations Associate
Fisher Investments Europe
Sydney, Australia
Fisher Investments
Client Service and Operations Associate
Fisher Investments
Sydney, Australia
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Lake Mary, USA
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Pittsburgh, USA
BNY  Mellon
Senior Associate, Client Service
BNY Mellon
Lake Mary, USA