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Senior Analyst Workforce Planning

Commonwealth Bank of Australia Sydney, Australia
Posted 1 day ago Permanent Competitive
Senior Analyst Workforce Planning
  • You are passionate, motivated and have a passion for workforce planning
  • You ideally have knowledge of Financial Crime Operations
  • We are an inclusive, dynamic and high performing team member that lives and breathes the CBA values of Care, Courage and Commitment.
  • Together we can make a significant, positive contribution to delivery of the Chief Operations Office (COO) strategy.

Do work that matters

You will join the Chief Operations Office which is the heartbeat of the bank. We're involved in interactions for every single customer, product and segment.

Your role as Senior Analyst will be responsible to analyse and interpret large data sets, identifying patterns, trends and insights to inform business strategy and prepare accurate workforce plans and forecasts, including the development and implementation of workforce strategies and initiatives to achieve Regulatory and Control Operations optimal workforce to achieve their goals and priorities.

See yourself in our team

COO Strategic Workforce Planning is a Team that enables and supports COO teams to deliver world-class operations through workforce planning, forecasting and workforce initiatives and strategies.

On a day to day basis, you will:

  • Collect and analyse data from multiple sources to identify trends and patterns.
  • Develop and implement analytical models and algorithms.
  • Design and conduct experiments to test hypotheses and validate findings.
  • Communicate analytical findings to stakeholders in a clear and concise manner.
  • Create visualisations and dashboards to help stakeholders understand data insights and develop and maintain databases and data infrastructure.
  • Update and continuously improve workforce models and related inputs (volumes, AHT, available FTE etc) to accurately forecast FTE requirements.
  • Work collaboratively to provide advice and guidance to ensure a strategic and consistent approach to driving workforce strategy in partnership with stakeholders and the broader Workforce Strategy team.

We are interested in hearing from people who :

  • Are experienced workforce planners, creating supply and demand models and working with Verint Workforce Management Tool
  • Are able to present complex concepts and relationships to various stakeholders and provide guidance and advice
  • Have experience managing their day to date and projects with a high level of autonomy
  • Hold a relevant tertiary qualification or industry experience (statistics, mathematics, workforce planning, contact centre or related disciplines)
  • Possess knowledge of scale operations environments, Financial Crime Operations would be very highly regarded
  • Demonstrated understanding of workforce planning processes and tools for telephony and non-telephony roles would be highly regarded, in particular Verint

If this sounds like the role for you then we would love to hear from you. Apply today!

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 16/07/2024
Job ID  REQ213978
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