Re-Engineering Senior Analyst Re-Engineering Senior Analyst …

Commonwealth Bank
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Commonwealth Bank
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Competitive
Re-Engineering Senior Analyst
Process Re-engineering Senior Analyst
  • Re-engineer processes to deliver a world-class experience for our customers and operations
  • Opportunity to work across different levels and business units of CommBank
  • Remote working opportunity offered-open to working from any CBA hub in Australia

About the Role
Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. Within ES, the Group Operations business drives the functions and transactions that fulfil customer requests, product applications, and in-life requirements.

See yourself in our team
The Business Process Optimisation Team contribute to strategic projects for Group Operations, with the objective of transforming processes to deliver a world-class experience for our customers and operations colleagues.
We employ a large toolkit of skills and experience from many industries to partner with business stakeholders to co-create end-to-end process, people, and technology future state solutions.

Do work that matters:
  • Enable Group Operations businesses to identify and prioritise opportunities to increase capacity decrease risks, eliminate errors & rework, and improve end-to-end customer and colleague experience.
  • Rigorously challenge process, people, and technology designs to ensure we deliver a high level of customer service with effective risk management and compliance.
  • Complete all activities (process understanding, data analysis, workshop facilitation, stakeholder management) required to execute improvement initiatives across a multi-team value chain - using Lean Six Sigma, Agile, or other relevant framework.

What skills you will possess:
  • Have a demonstrated track record of successfully discovering and delivering process re-engineering initiatives in service based operational environments
  • Process Re-engineering experience in banking or financial industry preferred
  • Experienced in creating visual presentations and facilitation of workshops to articulate complex concepts to gain stakeholder endorsement of proposed solutions
  • Advanced problem solving and quantitative analysis, including operations performance metrics and project cost/benefit measures
  • Ideally be LSS Green Belt with very strong MSOffice skillet
  • Experience applying design thinking techniques to improve customer experience
  • Demonstrated ability to understand, document, and analyse processes

What's in it for you?
  • Flexible working programs
  • An inclusive team culture that promotes collaboration and innovation
  • Group health fund and award-winning super fund
  • Amazing development and career progression program

Your Development and Career Progression:
At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Advertising End Date: 12/05/2021
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