Problem Manager Payments Problem Manager Payments …

Commonwealth Bank of Australia
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Commonwealth Bank of Australia
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
Problem Manager Payments
Problem Manager - Payments

  • Work as part of a fully agile technology team
  • Work on cutting edge payments platforms
  • Work as part of Australia's largest technology first business

Your role

As a Problem Manager at Commonwealth B ank you will be the driver behind the learning culture within the Payments Service Management Team . You will prove a critical player in leading post incident reviews where you will investigate and define the root cause of incidents to enable the Payments team to make change and embed the learnings to prevent future reoccurence.

You will be accountable for driving the efficient resolution of Payments' problem records - ensuring that problem records are transparently prioritised for remediation and managed into delivery pipelines. You will escalate blockers to remediation and hold teams to account for delivery.

Finally, you will proactively identify trends in incidents and seek pre-emptive action to remediate to protect customer critical systems from repetitive challenges.

This role directly works with all the Payments teams (Payments Technology, Service Management, Operations and Performance) as well as more broadly across Enterprise Services to drive continuous improvement .

Through your contribution you will also take ownership of working cross function, collaborating across multiple technology streams on how their systems interconnect. This will prove critical in maintaining our payments platforms, ensuring our customers receive a world class service, 24/7.

This role will suit someone with previous experience in technology service management, application support or delivery. Payments experience is highly desirable.

Your team

The Payment Services Utility (PSU) team is a newly established area of the technology operating model that manages the end to end technology and operations for payments within the CBA group. This critical customer function includes all real time, domestic, international and merchant payment services.

The PSU Service Management Team, also newly established, ensure stability and resiliency of our payment services and provide outstanding service experiences to our customers. We are the 'run' function of the PSU.

Your experience
  • Risk Mindset -All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
  • Application and/or infrastructure experience
  • Experience working in technology enabled change programs/projects
  • Relevant IT or business related tertiary qualifications
  • Recognised industry certifications (for example project management methodology)
  • Tertiary qualifications in IT, computer science, business or finance related discipline

Your business

At Commbank we strive to deliver the best possible service to our customers, prioritise our customer's financial wellbeing and pride ourselves on being innovative in a rapidly changing industry.

Your work, your contribution and your passion for innovation drives the impact our work has on people's lives.

What next

If this Problem Manager role is of interest, you would like more information or a fully confidential discussion on opportunities with CBA, please do apply now.

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

Advertising End Date: 20/10/2020
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