Principal Service Designer

Job Description

48916 - Principal Service Designer

• Max Term - 9 months
• Barangaroo
• Dynamic and supportive team

How will I help?

We are looking for a highly talented Strategic and Service Designer to join our Borrow Leadership team as a Customer Proposition Lead.

This role is responsible for leading and coaching 2 Service Designers to simplify and enhance experiences for businesses, bankers and brokers, particularly within Business Lending. This is a hands on leadership position and the successful candidate will conduct their own projects while providing leadership and support to the team.

The successful candidate will be a highly experienced Strategic and Service designer, currently operating at a principal level or above, able to lead and coach experience design teams across multiple programs. This is a unique opportunity to help shape experiences that empowers businesses, bankers and brokers to navigate digital journeys while reducing risk.

What's in it for me?

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

To be successful in this role, you'll need:

• 10+ years' experience as a Strategic, CX or Service Designer
• 5+ years Financial Services domain knowledge
• a solid understanding of Businesses, including their needs, wants and challenges
• exceptional communication and influencing skills with senior and executive stakeholders
• experience in leading and managing the performance of other designers
• to be an expert facilitator able to craft workshop experiences and guide sessions with customers, employees, and senior stakeholders
• strong business acumen and an ability to both balance and articulate customer and commercial benefits
• to oversee delivery of high quality project deliverables, while effectively managing risk, within time and budget.
• to actively raise awareness of CX methodologies to increase CX and design maturity across stakeholder groups.
• collaborate with business stakeholders, the Borrow Leadership team and team members to drive quantifiable outcomes and advocate for Customer-Led, Digital-First designs.

What is it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone-our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au