Lead Analyst, Production Services Application Support Lead Analyst, Production Services Application  …

BNY Mellon
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 21 Jan 22
Competitive
BNY Mellon
in Sydney, New South Wales, Australia
Permanent, Full time
Last application, 21 Jan 22
Competitive
Lead Analyst, Production Services Application Support
Requirements:
  • Technology Support & Operations customer facing role who needs to assists in maintaining and supporting applications and their operating environments.
  • Responds to alerts, customer email communications and follows standard procedures and documentation for issue resolution.
  • Monitors applications and respond to incidents.
  • Perform routine health checks and validations after changes or significant incidents.
  • Perform diagnostics and troubleshooting for more issues that are complex with the help of peer groups.
  • Escalates to second level application, Oracle Database or infrastructure support when necessary.
  • Client touch-point communication to the key stakeholders and back-end support groups.
  • Implements automation for routine tasks to improve operational efficiency.
  • May need to work with global team to address client incidents or requests.
  • Contributes to the achievement of related teams' objectives

Qualifications:
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required.
  • 4-6 years of experience in applications support, Oracle PL SQL Basics, production environment required; experience in the securities, or financial services industry is a plus
BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.
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