See job description for details

IT Support Officer | Sydney CBD | Up to $80K + super Your new company
An exciting new opportunity is available for an IT support Officer at a market-leading law firm. This is a permanent position, located in the Sydney CBD and gives you the option to work from home up to 2 days per week.

Your new role
In your new role, you will be responsible for the following:

Help Desk Support: Assist staff with IT-related enquiries.

User Onboarding and Account Maintenance: Set up and manage user accounts across all systems.

User Induction/Training Workshops: Conduct training sessions for new users.

Intranet Maintenance: Assist in maintaining the firm's intranet.

Hardware Support: Deploy, maintain, and troubleshoot desktops, laptops, tablets, printers, and mobile devices.

Dictation and Audio Transcription: Manage and troubleshoot issues related to dictation.

Document Management System (iManage): Maintain and troubleshoot iManage-related issues.

Video Conferencing Setup: Assist with interstate video conferences.

Standard Operating Environment (SOE) Deployment: Help maintain and deploy the firm's SOE.

Issue Escalation: Escalate unresolved issues as needed.

What you'll need to succeed

Experience providing Level 1/2 technical support for desktops, laptops, Printers and other end-user devices in a Microsoft environment.
Experience with AD, Office 365, Sharepoint, MS Teams, and Azure
Experience troubleshooting problems with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Windows OS, and other Microsoft tools (Teams, SharePoint, OneDrive)
Previous experience with document management systems (iManage or equivalent) is highly desirable.

What you'll get in return

9.5 day working fortnights

Work from home up to 2 days per week

Supportive and inclusive work culture

Training and development programs

Collaborative and team-oriented environment

What you need to do now

If you're interested in the job click "apply now" to forward an up-to-date copy of your CV to charlie.pym@hays.com.au. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

#2883120

Job ID 2883120

ABOUT COMPANY

Hays Australia

Sydney, Australia

12100 Employees HR & Recruitment

About us

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. You are at the heart of everything we do. With over 50 years’ experience and a workforce of more than 10,000 people across 32 countries, we collectively put our customers, at the heart of everything we do.

Drawing on knowledge that’s unique to our scale, our commitment to understanding your needs and our ability to meaningfully innovate we are more than just a specialist recruitment business. By providing advice, insights and expertise on issues you face in today’s fast paced world of work, we’ll help you make the right decisions for tomorrow.

Looking for the right role for you?

At Hays we know that finding the right role at the right time takes careful consideration. As your lifelong career partners, we’re by your side, every step of the way.

Whether you’re seeking a new opportunity or support in navigating a career change, we bring the expertise and the connections to partner with you to help you realise your ambition.

Providing an unmatched breadth of jobs across industries and professions whilst leveraging our knowledge, employer relationships, learning opportunities and support, we can offer you roles that challenge and excite you.

Take the next step at hays.com.au