• Competitive
  • Sydney, New South Wales, Australia
  • Temporary, Part time
  • Kelly Executive
  • 2018-10-16

IT Service Delivery Manager

IT Service Delivery Manager

  • 6 Month Contract
  • Based in Parramatta
  • $720 - $800 per day


Kelly Services is seeking to engage with experienced IT Service Delivery Managers for one of our government based clients in Parramatta. The successful candidates will be managing the development, implementation, and management of a portfolio of business-aligned IT services through its lifecycle, and service level management of that portfolio.

Key Responsibilities:
  • Be responsible for the entire Service Delivery Management function
  • Produce regular reports/communication on IT functions as required
  • Establish effective stakeholder relationships and arrangements that ensure customer input to all decisions, and balance state-wide needs with local innovation and national directions.
  • Provide advice that is strategic in nature, whilst being focused also on efficiencies
  • Manage time, billings and clients to maximise revenue opportunities, provide service excellence and complete tasks undertaken

Criteria for Selection:
  • Previous experience in Service Delivery Management within a large service environment
  • Strong knowledge and experience across multiple ITIL v3 disciplines such as Service Strategy, Service Transition, Service Operation and Continual Service Improvement.
  • Experience with managing vendors
  • Ability to negotiate, manage conflict and build long term strategic relationships internally and externally, including managing customer and service owner expectations and relationships.
  • Ability to work within tight deadlines and prioritise effectively


If you are interested in the role and fit the above criteria apply via the job board, alternatively you can call Jeremy Olaivar on 02 9246 6077 or send your resume over to Jeremy_Olaivar@kellyservices.com.au