IT Regional Operations IT Regional Operations …

in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
in Sydney, New South Wales, Australia
Permanent, Full time
Be the first to apply
IT Regional Operations
  • Exemplify the Cognizant core values
  • Ensure the team is focused on providing excellence in IT operations.
  • Attract, develop and retain talent that can meet the operational needs of the Company
  • Ensure you are creating and maintaining a culture that provides for growth, ownership and accountability, as well as fun.
  • Spend one on one time with your team members individually and as a group to establish collaborative goals, discuss vision and ensure they are getting what they need.
  • Extensive understanding and education of team on regulatory, HIPPA, PCI and other compliance related requirements and controls; creation and adherence of processes to align accordingly.
  • Escalation of incidents to vendors and Service Center IT team and communication of incidents to management
  • Collaboration and extensive communication with Business leadership team and the Service Center IT team on enterprise and as well as IT operations.
  • Active participant in strategic and operational planning and execution.
  • Ensure all systems are monitored, functioning and patched accordingly.
  • Utilize tools, create, and adhere to processes and continuously promote team member awareness on data security.
  • Ensure basic standards are being followed by end users and IT team.
  • Training and mentoring for IT team members.
  • Conduct root cause analysis, identify and execute resolution of recurring issues.
  • Creation, reconciliation and adherence to operational and capital budget for department.
  • Management of local IT assets.
  • Interface with vendors, executing appropriate management controls for projects, procurement and activities.
Technical Skills required:
  • Bachelor of Information and Technology / Computer Science.
  • More than 10 years of experience in IT Operations IT Solutions & Transitions Network Operations , Pre Sales /Project / Program Management Business Continuity / Site Implementation Budgeting/Costing , IT Governance / IT Security People Management Applications Support , Data / Voice IT Account Management Regulatory Compliance.
  • Hands on experience in initiatives such as migrating Desktops to Citrix thin clients, MPLS links and VoIP ACD and SIP knowledge
  • Knowledge of PCI-DSS, SAS 70, HIPPA and ISMS Certification Compliance
  • Driving large scale technology roll out at organization level
  • Familiarity with IT-BPO industry and related global experience.
  • Ability to lead teams with different cultures
  • Budget management for Technology initiatives
  • Familiarity with BCP
  • Excellent communications skills and interpersonal skills

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